Hilton Asheville Biltmore Park

Customer service -- Meh.

Hotel was in a great location. It was overall a great hotel!

Room 201 the pipes in the wall were banging very loudly anytime anyone put the water on. Made sleeping impossible. Made two reports to the front desk.

No hot water for the first day and a half at my day and they offered no compensation or anything for the inconvenience

2nd floor - end room - room got hot with no heat on even though was 40’s outside.

Amazing

The rooms are not well maintained and customer service seems worse compared to before Helene

Hotel Elevators were broken, but staff was very helpful with us using the service elevator.

Nice hotel!

Very nice hotel

Very cozy room and great location. We were able to walk to shops and even the movies. Very convenient!

Overall it was very nice. The staff were very helpful and friendly. The only thing that was not good was that the ac air blew right on the beds and made it uncomfortable to prop up in bed and watch tv

It was very convenient and clean. The staff members were good also.

Excellent hotel in a super convenient location - easy access to I26 and lots of good shopping and dining within walking distance. Hotel is well maintained and staff is very friendly. Two negatives to this otherwise outstanding hotel: regular internet is very slow and gym is too small.

Excellent visit. Only stayed one night but will definitely stay here again. Breakfast at the restaraunt was very good. Talked with manager Dana about the efforts that Hilton as a corporation and the local management at this location made in supporting their staff , visitors and the people of the surrounding area in the wake of Hurricane Helene. I was so happy to the caring spirit that was exercised in taking care of their workers to make sure they were safe and needs met. How they supported the Duke Energy workers that came in the the aftermath of the storm to restore power in Asheville and the surrounding area. An most importantly, how they supported of the people of the local communities who need a safe place to shelter and recover from the storm. The staff at the hotel is not trained to handle disaster recovery situations but they did their best to show compassion and support to the people of the area. Kudos to Dana and all of the staff at this Hilton for demonstrating the love and care that everyone needed during this horrible time. Thank you for being there for the community. I will make this location my first choice for any futire visits to this area!

Wonderful location

Great facility and friendly staff!

The reservation system was down

We had a wonderful stay with our family. The only thing is, we did not recieve our points for Hilton Rewards. And we are traveling at the end of November and staying at another Hilton in Florida.

Great hotel in a great area. Everything you need was nearby. We stayed at this hotel twice traveling to and from our vacation destination. The hotel is beautiful inside and out. The mountain views were amazing. The restaurant had incredible food. I also loved that the hotel and the area in general is very pet friendly. The front desk staff were super helpful and very nice. I want to give a shout-out to Dana at the front desk. She was so welcoming and friendly. We really appreciated her assistance.