Hilton Garden Inn Chicago Central Loop

I recently stayed at this hotel and, overall, the experience was disappointing. While the hotel itself is fairly standard, the prices are quite high for what you get. What really stood out—in a negative way—was the customer service. The front desk staff, especially the lady I interacted with, was unfriendly and not helpful at all. It felt like a bother to ask simple questions or request basic assistance. For the cost, I expected much better service and hospitality. I wouldn’t recommend it unless you have no other options.

It’s close to everything. It’s affordable and James the host was nice

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The front desk had a sign saying, “If you don’t like something, let us know and we’ll make it work — guaranteed.” I asked to switch from a King to a Double Queen room — they were sold out, which was fine. But when I asked to change to a different King room due to an unpleasant parking lot view, they refused because I booked through Expedia. Rooms were still showing as available online, yet I was told they were all checked in. Disappointing experience that didn’t match their promise.

Stayed one night. Perfect well decorated

Great stay

Check out girl was awesome! Great personality and very helpful!

Front desk staff was very friendly. Got a very good price for the condition of the hotel and the area. Would come back again!

It was very clean, quiet and the staff was very friendly

Great

Very nice rooms

I came to visit for my birthday. Everything was great except go it the hotel stay. The room was so hot. I reported it the whole weekend. They kept sayin it was fixed, but it wasn’t. I sweat so bad the entire weekend. So my birthday was a flop

It was fine. I realize that friendliness of the staff goes a long way. The staff here wasn't friendly. They weren't rude. They just were meh. What a letdown.

My room was very nice - clean and spacious and very quiet. The staff at this property, though, are beyond rude and unfriendly. My check-in and check-out experience were beyond terrible I arrived at the hotel at 7:50 pm. There was no one at the reception desk. After 10 minutes of waiting for someone to show up, I called the hotel thinking someone might come answer the phone. It rang for a couple of minutes but no one answered. I waited 6 more minutes and tried calling again. No answer. By this time a couple more people had arrived to check in. After a few more minutes I tried calling the restaurant upstairs thinking they were affiliated with the hotel. A machine answered. I left a message. A few minutes later I tried the restaurant again. The person who answered must have misunderstood me because she said there was no one on duty and I should come up to the restaurant and she would help us. So we all went up to the restaurant. Turns out the restaurant isn’t affiliated with the hotel and they couldn’t help us. The host was very nice tho. We all went back down to the lobby and someone was just arriving at the desk. I asked him where he’d been and he started yelling at me that that was none of my business and he’d gone to use the restroom and had only been gone 10 minutes. I told him I’d been waiting for longer than 10 minutes. He called me a liar and suggested that he cancel my reservation. When checking out, I wasn't greeted nor did anyone at the desk say good-bye or thanks

Bath shower floor is like a sheet of i

It was a great stay

The room was really big and nice

The location was great and the front desk lady *Anisa was really warm and welcoming.

Easy access to downtown, parking is very expensive, hotel cleanly and nice.