Hilton Garden Inn Richmond Innsbrook

Had a wonderful stay; every staff member was very polite, friendly, and respectful. It was very close to many stores and restaurants. The room was very clean, and I was not bothered by housekeeping, but they cleaned my room while I was away. Thank you for making my first trip to Richmond a great time.

The bathtub was chipped in 2 places. Our room had a pass through door and dogs were barking in the adjoining room. Our reservation made through Expedia didn’t come with the option to have our breakfast included with booking of the room.

The view was lovely, beautiful scenery!

Checked in late. Hotel electronic key did not work and had to be replaced. There were ants in the bedroom and the bathroom. shower dripped all night. other than that linens and bathroom were clean. Breakfast not included.

Excellent staff, clean. Delicious food.

Staff wonderful. Rooms worn and dated.

Bathroom was disgusting, and there was zero hot water in the shower or bath.

Great staff, the room was very clean… Hot water did not work the entire trip

I stay at this property often, typically it’s pretty great. The staff was great per usual, but for my entire three day stay I couldn’t get hot water in my room for a fully hot shower.

Ok

The staff was very nice and helpful! The bed and pillows were extremely comfortable

The property is going downhill. Overall, still a good and safe place to stay. Some updating and repairs would make a huge difference. A free breakfast would make it more comparable to the competitors.

Easy check-in. Quiet and clean

We were given a handicap room, was told it was all left. The sink drained very slowly, and had to be unstopped. Could not take a shower because water was cold. Was told there was problem with the plumbing. The linen looked dingy. Will not stay here again.

Our room was left open by the cleaning person. We were given a free breakfast to make up for it. Dinner was horrible so we didn’t even use the breakfast cards.

Everything went very well. We would stay here again.

The Staff was great

Pool was kinda gross, stuff floating in it. Hot tub was broken... Was looking forward to that after a 5 hour drive and paying double the money over a hotel that didn't have one 😡 My room's shower leaked, had brown stains in it (what I hoped were just hard water stains). Floor in the bathroom had significant water damage. Tiles were popping off when you walk on them. Toilet had obviously leaked all over at some point judging by the janky caulk job at the base of the toilet. The facility seemed run down a bit. Missing ceiling tiles and what appears to be mold and leakage in the hallway just past the lobby. Despite all the issues, the hotel was safe, the bed was clean, comfy and quiet. I got a decent night's sleep (which is most important). The hotel had good coffee and a good breakfast buffet even though it's over priced. Be sure to buy the voucher/upgrade for $5 a person or it will cost you $16 each if you end up paying at the hotel. The staff were pleasant and tried to compensate for the room by giving me free snacks. My experience overall was just "ok". Probably wouldn't come back to this hotel or recommend it if you got other options. If you're in a pinch a need and need a spot to crash, then this will do just fine.

We stay here often snd it’s great for us. I would like to see that $50 credit hold credited back please.

When I checked into my room, the faucet in the bathroom was dripping consistently. When I called front desk, they advised "Unfortunately we don't have any other rooms so there's not anything we can do." I would have thought they would have at least sent a maintenance employee up to check it out and see if they could stop it.. There was also this orange stain in the bathroom that made me feel concerned that it wasn't cleaned. On top of that, there was kids running back and forth throughout the entire hotel including the hallways so that was super annoying hearing screaming and kids chasing each other. I've stayed at multiple Hiltons, and never that those experiences. I will say that the bed was super comfortable though.