Hilton Santa Barbara Beachfront Resort

Nice property. Jamie at the bar is amazing. The entire staff was friendly. Food was good and location was perfect.

Great patio with fireplace

The property is located in an amazing place next to the ocean. It just need to be updated. The staff is very friendly and helpful. We will go back.

It’s nice that it’s near the beach. And room is cozy, however, the lampshade and the nightstand are quite dusty. Staff is good. And bell service was punctual.

This place is ridiculously overpriced for the quality of the amenities and the service.

Great service, easy checking and check out

The property was beautiful. I had issues with the Security Box Gate access to exit and enter the property. A sign to explain the access process for the elderly would have been helpful. The beds have a permanent foundation and a mattress, which is common for a lot of hotels. The prioblem with one of our beds was, the foundation wasn't padded enough on the side of the bed. Other than that, the room was excellent. Had a great view of the ocean. Our room was directly above the outdoor dining area facing the ocean. The noise from people below us, and out on the extended grass party area did not bother ys at all. The breakfast at the restaurant on the property was really good for dinner. We did not care for the breakfast

it is flea infestation our dog, and Oscar got attacked by fleas once we entered the room at our arrival The staff was very generous and courteous. They moved us to another unit. There's dog waste in the walkway just disgusting

Excellent experience for our family. Nice rooms. Large, clean pool. Service was great. Beach is directly across the street. Town is a 20 minute walk. Very close to town, yet more quiet location. Would love to return.

Stay was perfect. Had a good time n

The property itself is attractive and has potential, but for a four-star resort, it fell short in several areas. To start, the room we were given had wallpaper peeling from the walls and noticeable debris—grass and what looked like leaves—on the carpet near the sliding glass door. It gave the impression that the room hadn’t been properly cleaned or maintained before our arrival. The biggest issue, however, was with the internet. Upon checking in, we discovered that there was no connectivity in our room. Alberto, who appeared to be a manager, asked me to call tech support. After waiting on hold for nearly 30 minutes, I finally reached someone who walked me through standard troubleshooting steps—everything I had already tried on my own. The problem persisted, and after another long hold (20+ minutes), I gave up and messaged Alberto again. He said someone from IT would contact me. Eventually, I received a call, and they resolved the issue by simply rebooting the router. Once that was done, everything worked fine. Still, the experience felt more like dealing with a tech issue at home than enjoying a relaxing stay at a high-end resort. Additionally, for a property of this size and rating, it was disappointing that no complimentary breakfast was offered. Instead, we were charge

I didn't like the staff during my check-in, not really friendly

Extremely outdated hotel for the price you are paying.

The condition of the hotel room was far from expected standards with the price point. Towels were dirty, the carpet was dirty, and the walls/ corner nooks were dirty and cracked, observably old/not maintained. Our room had a dingy humid climate, so we had to keep the patio open when we were in the hotel. The beds were nice and the personal patio were the highlights of the room. The exterior of the hotel is pretty and aesthetic to look at. Staff were cold to interact with, our family didn’t really mind but it was something to note. Beware there was tons of hidden costs, there is a parking fee, resort fee, breakfast is not included, and there is no complementary coffee/ water for breakfast.

Not so hot Room Customer Service Facility in general Experience in was subpar

View nice, hotel worn and grossly expensive

Horrible Service. Very old hotel! Room was old and smelly. Staff are very rude and unprofessional . We Wouldn’t stay here anymore for the money we paid for a room.

It smell bad, room lacks of cleanliness

We stayed one night at the beachfront Hilton in Santa Barbara and were very disappointed, especially considering the $980 rate. From check-in to check-out, the experience fell short. When we arrived, there was a long line and it took about 20–30 minutes just to check in. We had tried to check in online in advance, but the system wouldn’t grant us access due to an ID verification issue—even though we had already selected our room. Once we got to the room, we were hit with a strong sour dairy smell, and the carpet had visible stains. It felt dirty and uninviting. The staff seemed poorly trained and unprepared to assist with basic guest questions. We were given a voucher for a 2-hour bike rental around 5 PM, only to be told the rental area had already closed for the day—making the voucher useless. Overall, it was not worth the premium price. The property feels run-down, the service was disappointing, and we wouldn’t recommend staying here based on our experience.

A great place to stay for a weekend to get away from L.A.