Holiday Inn & Suites BEAUFORT @ HIGHWAY 21 by IHG, an IHG Hotel

.

Great

Lobby area under construction. Elevators not working some of time. Difficult to get around

The staff were all incredibly friendly and professional. Every team member made a point to speak with me throuhout my stay. The obvious disappointment was the construction in progress. While I certainly understand that it is necessary to improve the overall experience to your guests, I was disappointed that you failed to notify guests before arrival. A simple notification on your website is the right thing to do. When specific facilities on your propery advertised and are unavailable to guests without prior notification, many may choose to book elsewhere on future visits to Beaufort. Your company has already made a significant capital investments in improving the guest experience. It seems a bit reckless to risk losing future business for a couple of weeks of bookings. Also, it might be prudent to suspend last minute cancellation costs for guests who choose not to stay due to the inconvenience of construction and lack of notification. As a final note, my experience was a good one mainly due to your unbelievable staff throughout the property. Good luck with the upgrade. I hope to see you again on future trips to the Beaufort atea!

Great location, very clean, and walkable to numerous restaurants.

It was under construction. The staff was excellent, very friendly

Very nice, spacious, clean and comfortable room. Loved the pillows, wish I had one like them! There was a slight odor when you first come in room but not overbearing. Needs an overhead light over kitchen sink area. Don’t think coffee and or juice should be extra cost with meals. Was not told that when renting the room.

We always stay here, this time, they changed breakfast to simple buffet, overpriced, should have been included with the room. The room was clean but had awful musty/moldy smell. The staff were wonderful as always.

Gym closed Pool closed. Bar closed for family function. Only one elivator. And it broke.

Pool was in use had rearranged to another pool only one elevator working and working elevator stopped twice

Great stay, only issue was the elevators weren’t working for part of the stay

we appreciate how helpful the staff were when it came to an early check in and needing to move rooms. unfortunately the nice staff fails to cancel out the dirty room with NUMEROUS live and dead insects on the carpet, crawling on the walls, and in the bed! we were able to move to another room which appears to be free of live & dead insects _but_ every drawer and cabinet was open when we first enteres. even the sofa bed was 'open'. super weird. also, not one towel in the room to use after showering. we placed a call asking for towels to be sent up. approximately 4.5 hours later we had to go downstairs to ask for/get towels. this location should be a HARD PASS if needing a hotel room; and we have the photos + video to support this.

The hotel is being renovated.

We switched from another hotel, when we arrived we had a slight issue with our room but the manager was able to get us switched into another with no issue! Great view, spacious room and comfy beds!

We enjoy staying here when staying in Beaufort. Enjoyed breakfast buffet.

The elevators were in bad shape and barely in working order. We also found a dirty diaper inside the ice bucket along with a dirty wash clothe under the sink area.

It was good except when the air conditioner cycled off, it made a clicking sound. So I couldn’t sleep at night. I had to get up and turn it completely off.

Convenient, friendly staff

Beds were amazingly comfortable!