Holiday Inn Express & Suites CHARLESTON-SOUTHRIDGE by IHG, an IHG Hotel

Clean and friendly. Great breakfast

It is an old building that needs renovating. Check in was not a smooth experience for us. The room was barely cleaned. Generally it wasn't a good experience for us.

The staff were warm and welcoming. The bathrooms and tubs left something to be desired.

When I first pulled up, I wasn't sure what to think. From the outside, it was not overly impressive. But the lady who checked me in was great. The place was dated, but very clean. My room was excellent and so was the bed. The breakfast was great as well. I will definitely stay again.

The staff, every one of them, were friendly and so helpful

Beautiful proper

Booked this pet friendly hotel on the way to and from our vacation and enjoyed how simple it was to check in and out and our dog was accepted. It was cozy and very clean for a pet friendly hotel. Everyone was soooo nice!

The lady at the front desk at check out was so amazing!!! I wanted to stay longer because of her hospitality!

Staff was awesome!!

Overall a great hotel

Incredibly nice staff! We stayed one night and every staff member I interacted with was wonderful. Good breakfast in the morning. Very pet friendly as well.

It was a good experience. The only issue I had was the bed was too high for me to get into easily. I am 5 feet tall and it was a struggle to get into the bed. My elderly brother had a little issue as well. It would be nice to have a freezer in the fridge in the room. The staff was great as was the breakfast.

It was by car dealership where we had emergency work being done, needed to stay night

The staff is outstanding very accommodating and very friendly. The elevator does need to be updated a little bit. It’s showing wear and tear on the walls in the floor. My room was awesome and the shower pressure and the showerhead was the best I have ever been in each time I come to this area I will definitely book at this hotel

All good

Had good stay for overnight stay. Door handle had couple issues and tell that building was an older remodel.

I booked a room thru Expedia as it shows 7 rooms available. The manager on duty, told me there were no more rooms under the Expedia price. I asked how much is the room if I did not use Expedia as I had been traveling all day and need a place to rest. He said "as a matter of fact" we have no rooms left in this hotel at all. I begged and pleased with him. He told me to go down the street, mind you I was from out of state and travelling with family, who was staying at this hotel. My son in law who is an Army vet and Diamond member, tried to reason with the man, but he would budge. I felt he was very rude and was not willing to work with us on any level. Very poor customer service.

My brothers bed had cookie crumbs between the sheets pillow cases very wrinkly very little toilet paper

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Everything was nice the front desk was extremely nice and I appreciate the extra time in the pool after all little kids were in their rooms and she let me go in for a few minutes to relax without all the screaming. It was much appreciated.