Holiday Inn Express & Suites DALLAS NE - ALLEN by IHG, an IHG Hotel

It just felt low budged. Staff was nice but facilities felt dated.

It was a ok. Nothing to write home about.

Ok

Last minute trip for baseball, upon arriving our room only had 2 towels available for a room that sleeps 4. When i asked the next morning they said they were out of towels and that i could bring my dirty ones for them to wash…I almost felt i needed to go buy my own towels just to have enough for the 4 days we were going to be there. I have never been at a hotel where they had NO MORE towels (morning or night) the bathroom door would not lock, all the metal fixtures had rust stains, bathroom had mildew or moldy stains. The water didn’t get very hot and if i did it wouldn’t last long. Our tv remote had tape to help keep the batteries in. Some of our plugs did not work for all of our phones ect. Parking is very limited, i had to park at the restaurants in front of the hotel.The upside was it was very quiet area, close to most things. Overall it was ok for a quick stay but I wouldn’t recommend for 2 or more days if dingy is something you dont like.

Spacious room and Good Breakfast

The room smell like curry since the previous guest had used the microwave. The hotel was not responsive and cleaning the room to get the odor out. They could’ve done many things to alleviate a very difficult situation Instead, they did very little.

Even though we only stayed for one night, our experience was great! The hotel is clean, quiet, we enjoyed our room and our kids did as well. Breakfast was good and the staff treated us very well from the receptionist up to the staff in charge of the breakfast and area. Totally recommend this hotel and will definitely use again when back in the area!!!

No one at front desk when arrived to check in around 8 pm. Waited at least 10 minutes and by then 4 other couples had arrived and also waiting to check in. Eventually a staff member showed up and said he had been fixing a television.

Everything was convenient

The overall stay was good. Bathroom is not as clean. If the shower is on, the tap is still on. No air vents in the bathroom. Bathtub is old and can be replaced. Breakfast options are same everyday, limited options for vegetarians.

Place was a bit run down. Found a large roach in my room the last morning I was there.

Room needs paint on the door and bulbs in the ceiling fixture by the door. Room had a dirty towel on the floor and a black hair in the tub. No vent in the bathroom.

Overall, the staff & outside facility was good, but the working condition on the inside was all good. The room we stayed in the drainage in the bathtub was very slow. The tub was filling up fast while showering due to very poor drainage.

Overall a decent hotel. It had dirty windows, horrible orange juice, unexciting breakfast, so-so shower. Otherwise, the hotel was a typical Holiday Inn express. Bedding and furniture were decent. The TV's didn't have close caption.

Overall no issues but room service only cleaned our room once during our 4 night stay.

All of the staff was friendly and very helpful love the 2 room suite very spacious and jacuzzi tub was amazing. Best hotel bed ever

It could use some fixing and it would be better.

Very comfy beds!

I booked a 2 queen suite for a family of 5 and I arrived around 6 pm and they told me then they had no suites available for us. We had to cram in 2 queen bed and the shower was dirty and no hot water.

I had the worst experience. The hotel made an error on my booking and checked me out a day early. By checked out they went into my room and put all of my stuff in garbage bags including my suits and computer. I would offer grace is they had tried to contract me multiple times. This was not the case.