Holiday Inn Express & Suites MADISON by IHG, an IHG Hotel

Nice place. Friendly staff

Great location and service

The hotel was clean & quiet

The staff was very friendly. I loved that. The cleanliness was a little sub par. Our shower had dirt around the sliding door. The curtains were all stained and moldy. There was some stain spots on our sheets, there were areas on the walls that were not painted I’m just used to holiday inns being 100% clean and fresh.

Bed was clean, but paint was peeling from the wall. Shower looked dirty.

breakfast is good rooms are clean area is nice exercise room is good only down fall pool is little outdated nice place to stay for the price good restaurants all around only minutes from downtown madison

It took a long time to fill the food and many people waited for 15 to 20 minutes for the egg. The breakfast service was very slow.

Nice clean comfortable room.Beds were comfortable and sheets were nice and soft. Good location, on the main highway. Breakfast was really good.

Not worth what we paid, which was priced competitively with the state park inn which is nicer and has better views. Cons: -Paint around our room was peeling or chipped. -The window shades in our room had large stains. -Towels were threadbare. -Bathroom ceiling had large section that was peeling -We were only able to sit in the pool area while the kids swam for about 20 minutes before we had to leave because our eyes were burning from the pool chemicals. -The pool area in general could use some love, as the lights in the water were flickering and the metal around the windows was rusting from the constant moisture. The biggest pros of staying here were the staff and the breakfast spread. The beds and bedding were comfortable and clean.

When I booked my rooms it was requested for connected rooms because I had multiple children with me and wanted access to all of them but enough room. When I checked in the lady was rude from the start and immediately told me they didn’t have that available and raised her voice multiple times and was extremely hateful. She said it was my fault as I “should have known” to call ahead and check availability although it stated available online. She told me I could not have a refund unless I wanted to leave right then. It was late and I had multiple children tired and upset and nowhere else to go because she told me my refund could take days. So I was stuck. We all stayed in one room and I didn’t even use the second room that was at the complete opposite end of the facility. So I paid for two rooms and could only use one and was so upset as it was for my son’s birthday. I will NEVER stay there again and will be making sure no one I know does either. Worst hotel experience I’ve ever had. I have never had someone be so incredibly rude and unhelpful.

Staff was so friendly and it was clean!

Paid extra for breakfast and when we checked in was told restaurant was closed would hand to go to neighboring hotel for breakfast

Affordable and Clean hotel!

The room was comfortably, quiet and warm (staying for business because i was snowed in and could've get home). Staff are exceptionally friendly and accommodating. Breakfast was delicious and they serve different food each day, so your wont get bored. I didn't get in the pool, but it was open and looks nice. The shower is nice and warm, good water pressure, plenty of hot water. The hair dryer works well. The bed is slightly firm, so not too hard and not marshmallow soft. Blackout curtains work great. If you take earplugs, you'll think you're at home. They sell earplugs at the CVS down the street. Madison has a lot of nice shops if you need anything and a lot of decent restaurants if you'd hungry. This Holiday inn is right in the middle of town in the hilltop area. Roads are pretty well maintained during snowy weather, but if you're snowed in, this is the best spot in town to stay.

Friendly staff, clean and convenient lication

Friendly staff

The breakfast was great! The room had everything we needed, large tv too!

The first room i was given was awful....smelled of smoke and old. I complained and was given another room. But then the next morning i was awakened very early to the smell of food being cooked....very unpleasant and unappreciated.

The room met our needs for a one night stay.

Wish the pool was open