Holiday Inn Express & Suites MOUNDSVILLE by IHG, an IHG Hotel

👍

Staff were great. Hotel and room was clean and renovated. Excellent stay!

This hotel was very clean,very up to date. Staff was super friendly. Unfortunately the pool was out of order for our whole stay,which was not good considering we were out on bikes all day and wanted to refresh in the pool after a very hot day. Breakfast was good. We would stay here again.

Comfortable rooms at a newer facility. Excellent free breakfast and coffee. Really nice stay

Quiet

Cleanse

Great place. Some amenities missing but we got replacements easily

It was a nice stay for two days two rooms. They did not have our room category at check in. Then there was a key glitch and one room was changed to another on a different floor. All of this defeated the purpose of reserving adjoining superior King rooms and then ending up in double queen rooms on different floors. However without my asking they comp one room free! I was very surprised and satisfied. I can understand issues and changes but the comp was appreciated. They have breakfast each morning free. One night they had a free Italian buffer too. I really have no issues, the gym was nice and well stocked with machines and free weights. Towels and water provided. Easy access to Shadyside Ohio nursing home. We came for a visit. I would stay here again.

I checked in around 9:43 PM. The lady at the front desk had issues with the keys for two rooms on the fifth floor. When I went there with my two daughters, I discovered that both rooms had already been given to someone else. The staff member assigned us different rooms that had also been sold. She mentioned that almost all rooms were booked, and when I approached her again, she offered us another set of rooms but charged me for an extra room. When I requested a refund, she told me to wait until noon the next day, when her boss would be able to process it. After some back-and-forth, she insisted that I had to stay until 11 PM and even asked another employee about the refund. Additionally, she was yelling at her 17-year-old son on the phone, who was asking her for money. It was a scary night. I couldn't sleep peacefully because I kept worrying that someone might enter my room in the middle of the night, especially since they had made an excuse about a glitch in their system that prevented them from differentiating between sold and unsold rooms.

Dave the houseman was so nice and such a big help. We had a suitcase that broke and he brought us duct tape so we could at least get the suitcase to the car without clothes falling out.

Rooms were very nice and clean. Staff was great. Breakfast was good. The only down side I have to the stay was that the room I booked with the pull out sofa bed wasn’t available, so I had to get an extra room when we got there to fit everyone.

We had a very frustrating experience at this Holiday Inn. After an 8-hour drive, we were eager to check in and rest — but things went downhill quickly. The room we were assigned on the 5th floor couldn’t be accessed with the key cards provided. I had to make three separate trips between the 5th floor and the front desk, and each time, the receptionist reprogrammed the keys, asking me to try again. It never worked. Eventually, a staff member (I believe his name was C.J.) came up to check and confirmed the lock wasn’t functioning. He then spent a while trying to locate a tool to reset the lock instead of promptly offering a solution. After repeated requests, he finally assigned us a different room — 45 minutes later. We were also traveling as a group of six families and had requested rooms on the same floor so the kids could spend time together. We arrived around 4:30 PM and asked again at check-in. The front desk informed us that the hotel was fully booked and that nothing could be done — even though most guests hadn’t yet checked in. Despite being early, they refused to accommodate our request or prioritize our group. Lastly, breakfast was underwhelming. On both mornings, they ran out of basic items and no staff seemed available to restock or assist. Overall, it was a disappointing and poorly managed stay — definitely not the experience we expected from a Holiday Inn.

Great staff. Welcomed even at a late checking. Thx😃😎

Everything was great except swimming pool wasn’t clean enough, water was kind of dirty and there were no clean towels by pool.

The front desk was left unattended quite often. This hotel definitely needs room service.

Very clean n well maintained. Spacious rooms, great staff.

Front desk staff was cheerful and helpful. The room was clean and well appointed with plenty of bedding and towels. The beauty and hair products were of very good quality

Super comfy bed, super help at the front desk. Breakfast: rubbery scrambled eggs were tasteless, white frittata nice, smoked sausage and French toast sticks were good, cinnamon buns were excellent!! I’d would stay again. Thank you.

The friendliest staff ever!! Doesn’t feel like a hotel its cozy and clean. Free laundry a pool hot tub grills ect.. plus we a a very spacious standard room.

Emily was very kind and helpful. Everyone there made my family and I feel welcome and comfortable, including my dog.