Holiday Inn Express & Suites OMAHA WEST by IHG, an IHG Hotel

Excellent bed, noisy toilet

clean place and staff were great

Picked this hotel based on good reviews and it was all that! Clean room, comfortable beds, extensive breakfast. Area around hotel is nice too, plenty of shopping (big box stores mostly) tons of restaurants, and easy access to head towards downtown or Lincoln.

Great hotel

Doing some construction but tried to make sure we weren’t inconvenienced.

Several areas in need of repair inside and outside

I fell in the shower. Too slippery. I suggest a rubber shower mat to prevent any lawsuits for any future liability claims. Luckily I had no broken bones - only bruises from hitting my leg on the tub

Shower leaked was fixed and still leaked. Room had wet carpet and really humid.

This has been the absolute worst experience at a hotel. The pool had brown particulate floating everywhere. The staff were absolutely unprofessional. The worst being the manager. The hotel was blasting music all night and when I requested a refund I had to ask the owner. For all of the inconveniences we encountered we were offered a 50% refund. The manager would later threaten my family saying she would call my home phone and inconvenience us the same way we did her. She would then try to charge my credit card 10 days after we had stayed there so we had to get the local authorities involved. Horrible horrible horrible!

Everything was very nice. There were ants on the desk, which is where we kept several bags. Other than that, it was fine.

The room was clean and the staff were helpful.

Way Overpriced - rooms are basic and a bit worn Did enjoy our view of the woods and privacy

The toilet was dirty and the shower head wasn’t working properly. Their conditioner also wasn’t working properly.

This hotel was a little worn-out looking, but the front desk staff was very friendly. There are plenty of places for food and shopping nearby.

Thank You for what you do

Everything looks updated and nice but the housekeeping doesn't clean the rooms well. There was sticky blue stuff all over the night stand.

The front desk was amazing

First room that gave us, the TV did not work. They forgot about us and I had to go down to remind them we needed a new room. Got the new room and ititially though it was fine... that is until about midnight, when I found out that the door was not able to "latch". Anyone could just walk in. Expedia said that the total price we would pay was $99. I asked for a printout of charges before leaving, and it indicated $92 (nclusive of all charges). When I got my CC statement, they had charge me $117. Will not return

Staff was nice. TVs

Staff was great. Stay was not. Pool was cold, unfortunately, which was the reason we selected this hotel. Also there was no hot tub though some pictures reflect there was a hot tub at some point. Tv in room only had maybe 10 stations and the remote didnt work so had to change channels manually. Fan in bathroom sounds broken. Bed was comfy but next time will not stay here.