Holiday Inn Express & Suites PADUCAH WEST by IHG, an IHG Hotel

Great stay. The staff was friendly and helpful. The room was exactly what we needed after a long drive! The pool was clean and refreshing too!

It was a comfortable room, with nice breakfast.

Great hotel

Nice stay for a quick nights rest on the way back home. Complimentary cookies in the evening was a nice touch.

The pool was broken. For the price , breakfast should be included.

Clean hotel and friendly staff!

Room was very clean, comfortable, and spacious. Breakfast buffet was very plentiful and delicious. Would definitely stay here again.

The c

Nice clean hotel I would stay here again.

Good service, clean hotel, close to interstate

Nice place to stay off the interstate!

Froendly staff, good breakfast, clean.

I had stayed at this property two nights before I returned for this stay since it is a good halfway point between my home in Wisconsin and where my daughter goes to college in Alabama. My stay earlier in the week in a room on the second floor went smoothly. I slept well because the property was quiet and the bed was very comfortable. I left a very positive review about that stay. Last night’s stay did not go as well. We stayed in a room on the third floor. The toilet barely flushed. It took many minutes for the toilet bowl to clear (to be clear I’m talking about liquid here, not solids). I called the front desk this morning to request assistance. The housekeeping manager came to our room and tried to replace the toilet handle. She did not have a new part available. She tried swapping out a different used part but it did not work. We were left with a toilet without a handle which meant it was completely out of order. Today is Saturday so the maintenance guy was on call. I was promised the toilet would be repaired in an hour when he would bring and install a new part. Meanwhile, the housekeeping manager brought me a key card for a room down the hall so we at least had a toilet to use this morning. Unfortunately, the toilet in that room did not work any better! The toilet in our room was not repaired before we checked out. I know this is not the fault of the staff. They really tried to help us out this morning! But, it underscored how this property needs to be updated.

Had a nice stay.

Clean, quiet hotel just off of the highway. Easy to get to. Small store in hotel with snacks and frozen foods saves me from ordering a pizza or DoorDash at 9:45 pm after a long day of driving. Thanks for having Lean Cuisine available to purchase at a normal price.

Clean and nice. Friendly front desk staff.

My disappointment was when we arrived they said they showed the reservation but they were full! They did not understand how Expedia accepted a reservation when they were full! Online it said they had 7 available. Something is wrong with the booking process!

Have stayed here twice. Clean, friendly staff, decent breakfast, comfortable bed. Check out Rafferty's close by for great food and drink.

Nice hotel

It's close to everything. Shopping and restaurants. Staff was very nice our room was clean and quiet.