Holiday Inn Express & Suites ROANOKE – CIVIC CENTER by IHG, an IHG Hotel

Very mediocre business, not accessible friendly at all!

Check in is at 3 PM. I get there at 2:30 and I'm told my room will be ready in 15 minutes. I give them 30 minutes and go back to the desk. I'm told it's still not ready. I have an event to be at at 5PM. I finally get checked into a room at 4PM. No, I'm sorry for your wait, let us make this up to you. Nothing! The shower had a long black hair on the shower wall. Holiday Inn Express is usually top notch. This one wasn't.

Staff are very warm and friendly. The property was clean and attractive, and the location was convenient.

Nice staff, clean room and within walking distance to the venue we attended. I'd come back and recommend.

Sorry but you leave no room on survey. I didn't end up staying at the hotel because of other circumstances, no fault of Holiday Inn Suites.

air conditioner dated and noisy, did not work that well

Easy to get to. friendly staff

The staff was very personable and helpful. Appreciate the cleanliness, number of towels provided. Beds were very comfortable Pillows are always, everywhere, too soft; so, I bring my own. Breakfast was tasty, the area was kept clean, good coffee. I would stay at this location again.

Wonderful beds Clean and quiet

Staff were great! Very clean

Nice hotel on the inside. Outside is a little bit sketchy as far as some of the folks roaming about

Property was maintained well. Room was clean and well kept.

Enjoyed the stay. Found a new hotel next time we're in Roanoke

Would not check me into room as I did not have paper drivers license with me but had a copy but not original Had to go to another hotel in area with no problem. They also kept my payment for room and did not refund payment

Nothing to write

clean hotel and friendly staff. The breakfast is a little bland and needs to be spruced up.

Not in the best area for starters. Front desk staff at checkin was very rude and had comments to stay about members checking in. Refused to offer any assistance with questions about extra charges. Expedia nor this Hotel mentioned there was going to be an extra $191 hold on your card before checking in and also no where did it mention you would have a $50 charge also added. For two nights/king beds our Expedia total was $398. Upon arrival the $191 was being held on our card plus the $50 plus the $398 for a grand total at checkin/day of $639. That’s a $241 difference then what we were expecting to pay/be charged. That’s outrageous for a mediocre hotel at best. Minimal breakfast options, AC unit was nothing short of overbearingly loud, bugs were located in our room, rock hard bed. I would not recommend this hotel to anyone. Most of all how unfriendly the staff were from start to finish. Check in process/check out process was awful! I will be following up with management. Take my advice for the amount you’d pay at this awful hotel, just use that money on a much better hotel that’s worth it!

The property itself was not the worst but the staff there was terrible. the man at the front desk argued with me and others. we had to pay an extra 240 dollars when we got there that was not quoted in anything we

The gentleman behind the desk was just wonderful.. he filled us in about everything they have to offer .. he was awesome nice to see a beautiful smile when you walk in !! Sorry I didn’t get his name : ( .

I liked the professionalism