Holiday Inn Express & Suites SALEM NORTH - KEIZER by IHG, an IHG Hotel

Very nice and safe place.

The ac unit controller on the wall was bright and illuminating all night long! Had to keep adjusting thermostat several times throughout the night because it as either too cold or too warm. And it is LOUD when it’s running. Didn’t get much sleep here. Stayed for two nights

Well maintained, clean, and much quieter than a lot of others.

Location

Good

Pool was closed, wasn't informed at check-in. It was 90 degrees. Also wasn't told the washer and dryer didn't work.

Perfect

Very nice clean room with comfortable bed.

The Hotel appeared to be rather new. It was very nice.

One of the nicest holiday inns I have stayed at. Great attention to detail, clean with wonderful staff. I liked being right next to multiple restaurants and stores.

They need WiFi .. Netflix, Hulu

It was clean and staff was friendly.

Very clean room and a friendly staff.

The room was very clean, and smelled great. The location was was within walking distance to Panera, In and Out, Out Back, and so many other restaurants as well as shopping options like Old Navy, Lane Bryant, Ross, and Lowes. I didn't like the height of the bed. I'm only 5'3 and partially handicaped. When I backed up to the bed, I was unable to sit down safely. My husband had to block me from sliding off, and had to help lift my legs, because the bed hit about two inches above my bottom.

Disappointed at This Holiday Inn Express – Not the IHG Standard We Know and Love We’ve been loyal to the IHG brand for years and often choose Holiday Inn Express for its comfort, consistency, and excellent service—whether in Phoenix, Texas, Oregon, or Washington. This location was our second stay in 8 months, and while check-in was smooth and early check-in was kindly accommodated, our overall experience was let down by one disappointing interaction. On the evening of Friday, June 6, 2025, we politely inquired at the front desk about the possibility of accessing a small breakfast item to-go early the next morning, as we had a 7:15 AM event. We’ve never had an issue with this at any other Holiday Inn Express—staff have always been happy to offer something simple like a yogurt or muffin to help accommodate early travelers. Unfortunately, the staff member we spoke with gave a long, overly detailed, and dismissive response that made our request feel like an inconvenience. It wasn’t about the food—it was about the attitude. A simple, “Let me see what I can do” would’ve gone a long way. We travel internationally and choose Holiday Inn Express because of its reputation for service and value, especially when breakfast is included. We love the brand, but this interaction didn’t reflect the hospitality we’ve come to expect. Regrettably, we won’t be returning to this location.

Hotel is very clean and staff is friendly. Was very happy with our time at the hotel.

I forgot my tooth brush and the staff at the front desk provided me with a new tooth brush. Thank the ladies at the front desk

Staff and culture very welcoming. Always there to help. Ease of stay seamless. This is now our preferred choice.

Nice and clean room, supportive and empathetic staff, good proximity to many desirable locations. If you’re driving, there’s a decent amount of parking, just don’t get caught up in the In and Out traffic. Our room’s fridge didn’t work during our stay, there is also not a freezer component to the fridge (be cognizant of what you purchase/bring in that regard). Staff were helpful in helping us problem solve our issue. Plan on choose this hotel the next time we are in town

Super friendly staff, so clean, loved staying here would def stay here again! Definitely 10/10!!!