Holiday Inn Express & Suites ST LOUIS AIRPORT by IHG, an IHG Hotel

Very friendly staff

Check in was easy and smooth. The receptionist was kind and helpful. 24 hour coffee available in decaf, freshly brewed

Nice room as advertised. Breakfast was great. Felt safe.

Elevator was inconsistent

Fine

Staff is great; facility is nice; you are stuck at the airport.

Quick trip to visit family. Fit the bill but breakfast was nothing special.

Our stay was during the torando outbreak and the staff took immediate action with keeping us safe and updated on the storms.

When checking in there was a rather large cockroach in the middle of the lobby. After finishing that process the elevator was said to be broken and no assistance was able to be had with our bags. When entering the room it smelled terrible. The carpet seemed to be newer yet the smell was apparent because a car air freshener was in the air conditioner. The bed was terribly uncomfortable and hard along with the pillows. I had left a cup at the front desk and called for someone to bring up blankets and my cup if possible, there was no one to do either. Again, the elevator was broken as well. My spouse and I had a very early flight and both woke up to take showers to prepare for our day, the shower knob was broken and the water was ice cold or scalding hot. Upon our return from vacation we called the number provided to send the shuttle to pick us up. 20 minutes after calling and no shuttle I called back to find out the shuttle wasn’t dispatched and the information we were told of the meeting point was not even possible. After 45 minutes of waiting the shuttle arrived and the strong smell of marijuana filled the vehicle. The man did not offer to even get up and assist us with carrying our bags up into the shuttle. The stay was not cheap for us, and I am a fan of most Holiday Inns. This was an atrocious stay and should be mended. The hotel is within 5 minutes of a very busy airport and has the potential to be a thriving business. Yet at this rate I can assure you no one is stay

Location could use some work on the property.

Very clean facility with excellent breakfast and comfortable bed. The bathroom was clean and had a hair dryer.

Only thing I didlike is with hig hotels miss the comfortable rooms & price but slso see how they are cheap with towrls, they are chinzy. Breakfast miss their signature biscuits n gravy. For the price we pay we get jipped in service. Upgrade or no upgrade. Utensils sre cheap too. Guess I better look for a better hotel with higher standards.

The elevator is not working.Most of the time

Great location only thing negative was no pool or hottub

We chose this hotel because of the shuttle service to the airport. The way there was good. Now the pickup and way back from the airport was awful. We waited for over 30 minutes to be picked up in the freezing snow and ice. All other hotels and properties had multiple shuttles picking up people every couple minutes. Not this one. Ruined the whole experience. Especially after arriving back from having a surgery done and stuck outside in the snow/ice.

Staff was suoer friendly. Shuttle service was easy and friendly

Was great

perfect location for the airport. Very friendly staff. The rooms were spacious and very very clean. The breakfast was delish and coffee (fresh ground beans)was out of this world. I would stay here again & again. The only issue I had was the pick up location at the airport. Out in the cold!

Average room with average price. We had an early shuttle (5:30 am) & could still get a sweet roll,juice & coffee. Very nice staff too.

The nightly parking costs were very misleading and if I would have known the charges in advance I would have just paid to park at the airport.