Holiday Inn Express & Suites WEST DES MOINES - JORDAN WEST, an IHG Hotel

I needed to iron my clothing for a meeting and had no iron in the room. Approached staff and was told they were booked and had no iron available. There were two very large stains in the carpet by the desk.

My room was clean, spacious, well-located, and affordable.

The room was great- clean and comfortable. Front desk person was not good. We reported a very icey entrance to her and she rolled her eyes and said she'd leave it for the next person on duty.

My hubby and I really enjoyed our stay. The staff was friendly and helpful and the hotel was very clean. There is a lot of shopping and entertainment around the hotel, which made it very convenient when we wanted to eat. We were able to just walk to a yummy pizza place near by. We will definitely stay here again if we are ever in Des Moines!!

Clean property. Good breakfast. Close to everything in Jordan Creek area including lots of shopping and food!

Great stay! Clean & Comfortable! Lots of eating establishments nearby!

Have stayed here before. Convenient location, easy access and availability. Staff helpful and friendly.

👍

Staff was MEH at checkin. Room was quiet. Very convenient location.

Great location. Room was spacious, clean, and very comfortable bed. Had a king size suite and had great amenities. Would definitely stay again!

Front desk staff very friendly and accommodating as we needed to extend our stay. Breakfast each morning provided perfect hours.

Great location near Jordan Creek mall and so many restaurants. Friendly service, good breakfast, and a bargain price.

Nice hotel. Good breakfast.

Nothing

Clean, comfortable place in a great area.

Very clean and comfortable. Receptionist was amazing and very friendly. We had to leave early before breakfast for an appointment but we could smell breakfast cooking and it smelled amazing.

Bathtubs are very slippery.

Nice clean hotel! Big breakfast.

Quick stop here.

Overall the stay was great. The problems we had was our reservation was changed from a two bedroom room to a single bed. A buddy and i came up to hang out and test top golf out. So having one bed wasn’t an option. I called the front desk, they confirmed our room was switched but had no other rooms with 2 beds. So they comped another single bed room for us. Which was great, inconvenient but great none-the-less. Rooms were clean, beds were very comfortable. The breakfast buffet was very lacking. Not many options and some hot food items were cold. Not to mention the pancake machine was out of order. Overall the property is in a great location, walking distance from anything you could want. Just some rather frustrating aspects to the stay.