Holiday Inn Express COLUMBUS - OHIO EXPO CENTER by IHG, an IHG Hotel

I really liked our room, it was clean and got the job done. We only needed it to sleep.

It was very clean and nice staff

Room booked for 4 ppl. Only 2 towels/washcloths. FYI you have to pay to park here. Neighborhood not the greatest.

It was nice stay with Holiday Inn

Bad

Overall good experience. Our room wasnt available at 3pm... when we requested a 1pm check in time slot. Staff was very nice and the room was clean.

Our room was not ready until 5:15 pm. Check in was 4:00. Other people in the line checked in after me and got into their rooms right away.

Not the best place. The room is dated old with some mold. Staff is very awesome

Wd didn't feel safe even going inside. Appeared to be a high crime area, homeless on the property outside of the building. Then we read the reviews, and they were terrible. No wonder the rate was so cheap. We were willing to eat the cost and went elsewhere.

nice rooms, but you can hear the room next to you and people in the hallway. very thin walls.

Room was nice and cleaned on day 1. No housekeeping service for our 5 days stays, and Had to request for new towels. Bath soap was not enough in dispenser.

Staff in the evening on check in was nice and courteous. Staff in the morning wasn’t very friendly. The breakfast was limited and so was the snack area. Very limited soda and a some water was it. The area around this hotel did not appear safe and had several pan handlers around. The noise was beyond ridiculous. I had loud music playing outside my window on the 2nd floor until after 3:00 A.M. wouldn’t stay here again. Ridiculous for the price. Oh and forgot to mention broken toilets.

Staff not welcoming. Every time I wanted to enter my room I had to get a new card.

It’s good value for the money.

Good breakfast for the price of the hotel . Hotel not fancy but clean !

The hotel itself was good. Loved the mattress. It was just the property around it wasn't great. We had to leave really early. The front doors were locked, meaning you couldn't even exit them. You had to use a side exit. It did have breakfast, but we didn't stay for it.

Avoid this place at all costs.

The person checking on front desk was rude.

staff was very unprofessional. Check-in was at 4 so I arrived at 4:15. I was told the cleaning crew had just started cleaning our room so we could sit down and they should be done shortly. 30 minutes pass and I ask about the room, the manager is there this time and tells me he has no control over it. I ask for an eta and he says 45 more minutes. For being the apparent manager he was very unprofessional. First of all he looked like he’d just gotten back from the gym and he didn’t once smile or even try to be accommodating. When he told me the room wasn’t ready he got defensive and lacked any sense of accountability. On a different note, breakfast wasn’t served until 7am, so I wasn’t able to eat that. On a positive note, the room was very clean and comfortable. Overall would not recommend this hotel.

The staff was friendly, and rooms were clean but very cramped lights in the restroom didn’t fully work room service was not offered, nor were fresh towels. We stayed on the second floor guests above us were so loud it was hard to even watch TV the The location of the hotel is not in the best of neighborhoods.