Holiday Inn Express WALNUT CREEK by IHG, an IHG Hotel

The property is starting to show it's age. The Wi-Fi was awful and I had to use my phone for my Zoom meeting because the Wi-Fi kept booting me off. The only solution was to move me to a different room closer to the lobby or have my 3 hour meeting in the lobby where I'd be competing with the loud music and other guests. I had multiple difficulties with my key card in the elevator and accessing my room. I used the stairs A LOT!

This is a great property…the staff are so nice and helpful. I only stay here when in Walnut Creek-thanks to all

It was conveniently located and it was quiet which allowed me to get my work done.

Amazing. The room was clean.

Parking was kind of annoying and had issues with checking in

After reading some horrendous reviews I was prepared to hate this place. First impressions from the outside were pretty depressing. Once in the lobby there was a strong feeling of ennui behind the counter but as I chatted with the desk person the mood lightened and it was ok. Check in went smoothly. I was asked if I wanted first or second floor. And then the surprise bummer: parking is $15.00 and is underground. Desk assured me it was patrolled regularly but I’ll tell you the garage is a confusing maze of compact car only spots or reserved for frequent users so by the time I parked I was on the opposite end from where my room was (eventually) located. I think in the dark it might be intimidating for solo female travelers. It’s a sketchy looking garage. Listen, this isn’t a deluxe hotel. It’s not a destination city. Free parking, especially given guests have to park underground, find the elevator and walk walk walk to find their room, isn’t too much to ask. My room however was great. Comfortable bed, neat as a pin, soundproof and miracle of miracles, no airport-quality lighting in the parking lot. I want the room DARK when I turn out the lights and the normal outdoor lighting was pleasant. I’m not landing a plane here, I don’t need lighting too bright. It was very nice. I’d stay there again.

Despite communicating in advance

Front desk was very nice

Just average. Nothing special. Charges too much for covered parking.

Apart from one day failed to service the room despite our rewuest simply ignored otherwise was ok.

Nice clean convenient

Safe friendly and welcoming staff. I highly recommend staying here to all families.

Nice hotel for quick business trip. Would not recommend rooms close to highway as it gets loud at night.

This was a last minute stay. The front desk lady was nice and offered us a late check out.

The room was comfortable. The price was reasonable. The breakfast was very good. I would have liked more than one towel, washcloth and hand towel for two nights, but I didn't ask for extra. It wasn't necessary -- just would have been nice.

Thom at the reception was extremely tentative and professional. Check-in and check-out process was fast. The breakfast had decent selection. The only issue we had was the noise level, we could hear people walking/talking upstairs or outside of our room.

The staff were helpful, friendly, and professional. The hotel and room were very clean and comfortable. I will definitely be back Thank You Troy

I didn't like the parking fee. I was not aware of it at the time of booking.

Additional parking fee is annoying!

Representative Thom was outstanding. His personality was great, he could read his customer attitude which is unusual. Knowledge of policy was explained so the customer understood completely My opinion Thom qualifications would be better suited in a larger HI.