Holiday Inn Resort JEKYLL ISLAND by IHG, an IHG Hotel

Right on the beach

Love it but the fact that you can only check in @ 4:00 is not cool for the money I understand that they have to clean rooms between check out but should have more staff cleaning but love the place and the stay

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The staff was great (at the front desk and the restaurant). The location was amazing. We’ll definitely be back!

Loved the view.

Pros: Got to check in an hour early, room on the first floor, easy walk to the beach, beautiful view, clean towels everyday. Kids eat free at onsite restaurant. The rooms are very spacious. Cons: Our AC and fridge did not work on the first day. The room was hot and we were told it was motion censored so if it did not feel movement for more than 30 mins it would turn off. It was a hot first night but thankfully it was fixed by the second. Our fridge was replaced the same night, not great but still better than none at all. The shower makes a very loud noise while running, and the bathroom and room are not the cleanest. It is a very run down hotel and needs a major renovation. They played the same movie 2 nights in a row. The restaurant on site was good, but the service was terrible. Only got refills on 1 drink all night, the wrong food was brought out and it took 20 mins to get our dessert. Ice machine is only on the second floor above lobby. No where else. The sheets did not get changed/beds were not made during our 4 night stay. 3 outlets did not work in the room. Walls are very thin and we could hear our upstairs neighbors stomping around. Overall, I would give my stay a 5/10.

Right on the beach. Rooms freshened daily. Had an issue with a continous drilling sound (but no drilling taking place). Called front desk and they moved me for a peaceful nights rest.

I rarely leave reviews, but the service here was so poor, I felt compelled. I booked a 2 Queen room with an ocean view on the first floor. Upon arrival, I was given a single King with no view. When I pointed out the error, I was met with suspicion and called a liar until I showed my reservation. They eventually gave me a 2 Queen room—still no view—and it reeked of cigarette smoke. When I asked for a different room, I was told nothing else was available. There were several options available on their website. During my 4-day stay, housekeeping was advertised as daily but never came. After two days, I requested towels, sheets, and trash removal. They finally came the next day, made one bed, didn’t touch the other, left no towels, and ignored the trash. I went to the desk and asked for clean sheets to change them myself. The man in uniform ignored me. A woman eventually came out, told me “no” outright, then begrudgingly handed over sheets—blood-stained ones. The pool was cloudy and clearly uncleaned. The lobby is nice and the location is great, but if I’m paying $300+ per night, I expect basic service and cleanliness. We visit Jekyll 1–2 times a year, but I won’t be staying at this Holiday Inn again.

Plenty to do on the property if you want to just park your car for a couple days. The pool, beach and restaurant are just steps away.

Property was well maintained and rooms very nice

Very nice beautiful views of the ocean

Sheets dirty, not enough towels for four guests. The island itself is beautiful. Foe what we were charged. Im jot sure we would ever return. Well atleast to this place. There's no clear number to connect with the staff. They were nice we just expected more. Just a few pictures. These really dont show the true nature. Had roaches. Spider webs all throughout the room. For a resort. The cleaning was just bad!

Fine

It was amazing! The views and convenience were fantastic.

Good 👍

Could have been cleaner. Found lots of places that were not wiped down. Found a jar of food under the corner of the bed. During our stay, which was not very long they had to fix toilet and the bathtub.

Rooms need to updated they are old.

Nice pool, several places to eat in walking distance from room. Beach was right outside our door. Very pet friendly!

Stay was really good. Easy check in and check out process. Staff was very friendly at front desk. The only thing that was inconvenient was the only ice maker & washing machine/dryer was on the floor above the lobby, so you had to walk a food ways just to get ice and hopes that the washing machine was available. Other than that, it was really good. I would stay here again.

Beautiful property, wonderful location, clean room. Poor checkin, unhelpful staff, disinfectant smell, unworkable fan controls. We arrived at 1pm. Told to come back at 3pm. Came back at 3pm. Told to come back at 4pm. Came back at 4pm. Told to come back at 4:30.