Holiday Inn SAN JOSE - SILICON VALLEY by IHG, an IHG Hotel

I love how peaceful the environment was I loved the convenience of airport 5 mins away. The pool was peaceful and there was a gym! I paid for 3 nights so i got breakfast and it was good.

Night auditor was rude, disrespectful, and lied to my face. She lied about being fully booked (which they clearly weren't), so I decided to book online. I marched back into the lobby after I made my reservation online and had a little chat with the night auditor but she immediatly got extremly defensive as I walked in and called security. At this point I'm simply astonished. Due to the fact I'm against violence I decided to walk out. That was the first bad experience... now unto the next bad experience which was almost as bad. Turns out the front desk agents are more or less rude as F*** and will give you hell for asking to check-in early (it was 1:30pm and check-in is at 3pm). Despite being upset from my experience with the night auditor, I was civil with the agent checking me in in spite of her bad attitude. She then told me she only charged me 25 dollars for early check-in but lo and behold according to my bank statement she charged me 50. So now, I understand the agent was just incompetent. Finally, I called and spoke to a "manager" (something like that) to inquire about getting my money back. Guess what? Another bad experience wherein she's twisted my words and hung up on me. Next step? I will go in person to speak to the GM and I'm bringing my lawyer for a lawsuit.

Room was large and clean. Staff was friendly. Check in and out were easy and quick. However the bathroom and shower did not have hot water, likely just a maintenance issue and I find it unlikely to be a common occurrence.

Only drawback was the low toilet. Being a senior, I would have liked support bars to aid in getting up.

As far as value for money this is a terrific place to stay. In fact it was a step above. The rooms were quite large, comfortable and clean. The amenities were good, with a nice pool and fitness center. The restaurant served very nice food and the breakfast was excellent. There was a convenient, small 24hr self service shop. If there is one thing that didn’t meet standards it was the awful quality of the toilet paper. Bring your own!! Otherwise everything was great.

Our stay was shortened due to a very large party of 1000 people on our floor. We were made aware of this after our credit card was charged and unfortunately we were not refunded the rest of our stay. We would have loved to stay there longer but were told no other rooms were available.

Great experience from checking in and having some food and drinks in bar area. Definitely recommend.

Overall, the property and staff were very nice. However, when we first checked into our room, we found an empty beer can and the pillows/curtains had stains on them. I informed the front desk, and they promptly moved us to a new room. The new room also had an empty water bottle, but the rest of the room seemed cleaner so I decided to stay in that room. Despite that initial hiccup, it was a pleasant stay the property was clean and well maintained.

Stains behind on the curtain like mold that stained my hands and caused allergies for me and my family . Also little wasp insects in bathroom and room flying and on wall .

The customer service was horrible!

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Great place to stay. Food and bar surprisingly very good

Friendly staff clean room etc

No hot water

Noisy events taking place. Front desk staff tepid or neutral in hospitality. Overall, Meh.

This place was a great option for staying near the airport. Everyone was so sweet and friendly. The shuttle service was convenient for that location, and it’s close to a couple of restaurants. The Wi-Fi was a bit slow, but overall, I had a good experience

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Net was unable to be used barely got enough to watch a short video Very loud Everytime someone nearby closes doors like they are slamming it but they arent

It does the trick when you’re in the area for business. The rooms could use an update. A bit uncomfortable to walk the area due to some sketchy people hanging around the parking lot and streets surrounding the property.

The room was satisfactory. The hotel felt safe inside.