Home2 Suites by Hilton Hilton Head

We were here on business. Friendly staff and convenient location were just great!

Okay. Staff were rude

Nice

The people above us stomped on the floor every night from Thursday until Monday night. We could hear them non stop from about 7pm until around 11 pm as if they were walking laps back and forth in the room above us. It was pretty miserable. We complained to the front desk but they just said we are not making any noise and nothing was done. It sounded like they were dropping things - rolling the chair back and forth - and jumping from the bed to the floor or walking back and forth with boots on. I’ve never stayed in a hotel before that had so much noise from the room above us.

We enjoyed our quick stay and will definitely be back

Pet friendly

Terrible customer service no room ready and then the carpet was wet and the sofa was soaking wet.

Overall my stay was great, minor changes in the mattress, pillow, and cleaning could be improved

It was descent

Like it

The staff was outstanding, room clean, I would recommend my friends and family to your location.

Lobby and rooms had a great set up!

Management is terrible. Hope you never have a problem while staying here. Expedia is terrible as well.

None

Enjoyed staying here overall. On the 3rd day, they replenished towels but beds were not made. On day 5, our beds were made in addition to replenishing our towels so we realized we were supposed to have housekeeping. No cooktop like promised. We had to use their bbq everyday, and it took time to ask staff to turn it on daily. Kroger’s is nearby and made for easy grocery pickup daily. Walmart is also not far away. At checkout, we waited and waited but nobody came to the front desk. When we peeked in, workers were just sitting around on their phones. Breakfast selection was mediocre because we were there a week and noticed there was not much selection. We made it work and it was okay. Complimentary water in the fridge in the lobby was nice. We did 3 loads of laundry (washing and drying) for $15 usd. On checkout day, breakfast was not ready at 6am like advertised. 15 minutes delayed from breakfast being served and then another 15 minutes waiting to check o it meant we were over 30 minutes delayed starting our journey home with looming storm warnings all around. People were helpful but nobody stood out as going above and beyond like other properties. Probably our last time staying at a Hilton property as a result of this experience.

Rooms were spacious

Overall a nice affordable hotel option for the area. Staff at the front desk was not as professional or friendly as most Hilton properties we stay at. No one smiled.

Breakfast was good and convenient. Staff were all very quick to help and very positive ( even though they were working on Christmas)!

Excellent location and great property. Several changes would benefit the place. First of all is to make sure guests with their pets - dogs! stay on the first floor! They are too loud!!!! Second, fixing the blinds would be a great accommodation. Very good breakfast.

It was comfortable. Ve