Homewood Suites by Hilton Dallas-Arlington

Hotel was under construction, and we were not informed in any way prior to our reservation beginning. The sliding door to the closet was broken, there was window coverings for every single window, so there was absolutely no view or natural lighting. Often an hour before the breakfast would end there would be very limited options due to food running out and not refilling despite being considered a buffet. Was not worth the nearly $500 I paid for a two night stay.

They are currently in a remodel which surprised me but wasn't loud or upsetting, very nice and respectful staff

Place is clean but older , seen a roach & heard everthing from the people on top of us . From the toilet flushing to the walking around couldn’t sleep .

The staff were very polite and friendly. Unfortunately, the hotel room was very dated and damaged. The bathroom tiles were broken and I was concerned I might cut my feet. Every time I walked in the bathroom the shards of tile would pop up. There was no soap in the bottles in the shower. The toilet seat was messed up and off centered..so it was a bit awkward to use the toilet. Overall the room seemed a bit dated and smelled. Normally I wouldn’t complain, but the room has over $200 for the night, and I thought it might be better kept for that price. These complaints aren’t towards the staff, but rather the company or owners.

Construction is happening at the hotel, which is good because it definitely needs updating. Average stay. I liked the size of the room(s).

This hotel admits they are under “renovations”… this applies to the outside painting and new facade. I think they use this as an excuse as the inside is out-dated and run down. The hallway carpets are filthy (spilled dry paint and huge stains on floor 2). When we arrived, our room was finishing being “cleaned”… but upon entering, the bathroom had hair all over the floor; the pull out sofa bed still had dirty blankets and sheets; and the fridge still had food from previous vacationers. We went to desk to get clean sheets and told the receptionist how we had found the room… we were given an “I’m sorry about that” and nothing else. They didn’t even have fresh mattress pads for the dirty couch mattress, so we settled by using two bedspreads for covering before we made the bed. We capped it off with going down to eat the next morning at 9:50, but food was being put up as we walked in. Breakfast ends at 10 so we hurried to try and grab what we could, but the person in charge turned out the lights and covered everything. Yes, it was 10 minutes before service ended, but we had those 10 minutes. Do yourself a favor and stay elsewhere if you want a nice hotel room.

Staff was great and helpful for information about shuttle to baseball games and local attractions. Breakfast was good. Had some painting and construction but didnt bother us, quiet hours were observed during construction. Pillows could use more fluff. Smart tvs in room were nice. Overall a fine experience and would stay again.

Except for the remodeling it was nice quite and clean very friendly staff

This hotel is quite old, and smells like it. It's under construction to update, so it might get better soon, but it's quite old and dirty right now. The meals were quite bad and no one seemed to care much about doing their job well other than Angelica.

When we arrived Friday the room we were assigned the A/C was not cooling properly. The front desk assistant was very kind and went above and beyond to get us into a different room and into a Room that was very comfortable and cool. The breakfast there were one of the best complementary breakfast (Fri/Sat) I have eaten at a hotel.

There was no hand soap and the shower curtain was too short so water got all over the floor when showering. Besides that, the room was good.

Very clean and comfortable!

Room was not done during of my stay.

Breakfast was good, the staff was very friendly, rooms arr a bit fingy but not terrible, they are doing remodeling and parking is limited, but overall we enjoyed our stay.

Nice

Good convenient location.

Comfortable stay.

Breakfast and staff was outstanding! Rooms are clean and comfy. Definitely be back

Nice staff at checking. Called the front desk a few times late at night, but couldn’t get anyone, but in person, staff was helpful

The dishwasher was broken The bedroom phone had some kind of hard dried food or biomatter on the microphone and hangup holder....looked very gross....I reportrd it but never got fixed. The over phone never worked at all. The wakeup calls never came thru. The shower took 4 to 5 mins for luke warm water never got hot. I called about the water and the front desk questioned my ability to use the water control...I hung up...very disrespectful. The cleaning staff did not change my sheets and did not clean my room on the cleaning day.....I had to request fresh sheets and towels....pickedup my self.