Homewood Suites by Hilton Lafayette, LA

They didn't have towels or tissue. They the air conditioner broke. We were hot

The adjacent area is unique. The customer service and communication was lacking for whatever reason this time around

The lobby LOOKED beautiful but the first floor smells like cat urine in spite of the air freshener spraying at the front desk. Remodeling signs are everywhere which gives them the excuse to avoid vacuuming ANYWHERE. Floor 4 is half done and only 1 of 2 elevators goes there. Floors 1-3 are VERY dirty, and our 3rd floor room was no better. The manager came up and vacuumed for us saying it should have been done before we arrived, but she missed major chunks of ick so I had to do that myself. The curtains were in tatters, wallpaper pulling away from the wall, and the smell was NOT nice! The front desk staff was extremely unhelpful and I would have moved to a tent in a campground if one had been available. I'm so defeated since this hotel ranked highest in Lafayette, LA.

Best hotel I’ve ever stayed at. Super nice and clean updates rooms

There was a taco and beer party with loud music. When 10pm came around. I called the front desk and asked when would the party end. It went on for hours. I called a second time and I was placed on hold so, I attempted to fall asleep and at 1pm the talking and laughing went to another level so I called and they said they could not ask them to go to there rooms. I replied either you do or I will call someone else who will. About 30 minutes later the noise stopped. I don’t sleep well at all. Driving home was difficult. I could barely keep my eyes open. This room was over $200 per night. I will contact the corporate office and ask for a refund. What a horrible stay.

There were a number of things in our suite that were broken or in poor condition. The dishwasher wasn’t screwed in and fell forward when opened. One of the toilet seats was broken. Two of our three television remotes did not work. The furniture was worn, but the beds were comfortable. The hotel was being renovated while we were there and so the hallways were often dirty and hot. The breakfast was good though, and we had the pool to ourselves and it was nice. The staff was lovely.

Staff was extremely friendly. Room was really huge and clean. Cable TV did not have a lot of choices but did have cc. New TV which is a blessing!

The staff wasn’t friendly AT ALL.

The hotel may be going through some construction because it was so dusty inside. Our sink had a goant crack through it and the beds are hard. It does have a free 240V EV charge port but you have to bring your own charger

The floor we stayed on was so hot in the hallway and it smelt funny. The outlets in the room didn’t work well and the coffee pot didn’t work

Hotel is under renovations but it was still super nice! Check in was quick and easy. Room was amazing. We had gotten the king size suite. Only thing was the shower head needed to be replaced. There wasn't much water pressure. Shayne O. Who works there was amazing! He went above and beyond for hotel guests. Really liked that they offered an area shuttle. Would definitely stay again.

All good

Best experience

We enjoyed our stay. Nice and clean.

The lady who checked us in was very unfriendly. Her name was Leah. The lady who was setting up breakfast was fantastic!!! I am sorry I did not get her name.

Room looked a little “tired” but apparently was scheduled for update. Bathroom not clean- dirty towel left in room from previous guest, mold in shower.

The staff was great! The breakfast was ok. As far as the room we had to moved to another room because in the bathroom the toilet was extremely low to the ground something for a small kids bathroom. The room had a lot of space plus they were also clean. I didn’t need room service because I did it myself. They was also doing remodeling which it made it very noisy. Other than that it was fine. If I had to go back I would stay again. Like I said earlier the staff was extremely nice helpful and friendly. And the kitchen staff also. Thanks for a great stay.

Two issues of concern. 1 The city’s tax rate changed and I had to pay extra at the desk. However the system wasn’t allowing for the payment to be made. This prolonged the check in process. 2 The hot water was tepid most of the time.

Amazing place to stay if you’re going to be staying awhile. Units are the size of a small apartment with a kitchen.

Our stay was good. Room was clean. Very quiet and felt safe. Very good place to stay if you have a pet. Only negative was the AC in our room was so loud every time it kicked on. It sounded like a jet engine! I don’t know if that is anything they can correct.