Hotel Indigo LOWER EAST SIDE NEW YORK by IHG, an IHG Hotel

Property was not meant for a family stay

-Nice pool area though was small. -

The front desk staff was amazing, but the bar staff was unfriendly, and the area was too far from attractions.

Stayed at the Indigo with my partner and teenage children. The hotel is trendy and the rooms were nice and clean. The rooftop bar and pool are nice, but I wish the pool was open past 5 PM (and the water could have been much warmer). The neighbourhood is super lively with a lot going on until very late. We would stay there again for sure.

I used to stay at this hotel frequently and now it’s just gone completely downhill. There was damage on the walls of my room, curtains were broken and every time I entered, not one staff member at the front desk said hello. People need to get off their phones and remember they are at work. My unfortunate room was also not ready in time and it wasn’t until the concierge asked how my stay was going that reminded them that I still didn’t have it room in the late afternoon. The only person that really stood out was the doorman that has been there consistently and is very friendly. The pool area also used to be well maintained and is nothing but a cement hole with disgusting, sad pieces of what used to be furniture. I won’t ever return.

Cafe upstairs for breakfast not a cooked breakfast but it was fast which we liked. AMAZING rooftop. great price. close to transportation. room was very spacious. pillows were not my favorite.

Cleanliness.

Hotel was nice room was clean roof top bar was nice!

Check in was bad. Receptionist which apparently was the manager was rude, wasn’t helpful.

I've stayed at plenty of hotels and this is first bad review I have ever written. The important thing to understand about this property is that they operate an extremely loud nightclub on the 15th floor which is open to the partying crowd who you will be sharing the elevator with on the way to your room. My room was three floors away and I could still feel the bed vibrating from the loud music. When I asked (very politely) to change my room, the front desk clerk responded, "it might have been helpful if you had told us this morning" (I couldn't because I had an all day business meeting). Except for the manager, who was quite helpful, most of the staff were unfriendly and seemed bothered if you asked a perfectly normal question. It was such a lousy experience that I have trouble believing that the good reviews are legitimate.

Great hotel, fast service and very nice staff

The front desk staff were friendly, and check-in was easy. However, our room had AC issues during days when the temperature was over 90°F, which made the stay very uncomfortable. Unfortunately, the hotel refused to offer a refund. The pool hours are also quite limited (10 AM to 4 PM), which isn’t practical for most travelers. The bed was uncomfortable, and on the weekends, noise from outside woke me up multiple times during the night. Overall, I wouldn’t recommend this hotel.

Love this Hotel

I stayed three nights for a solo vacation - my room was beautiful, spacious and clean. The bed was comfortable and I had a great view of the city. All of the staff were super friendly and housekeeping came daily. My only recommendation is to stay here on weeknights only (unless your goal is to party all night!) Over the weekend the attached club is extremely rowdy, and the bass rattled the walls and bed (I was on the 12th floor, the club is on the 14th or 15th floor). The front desk staff did warn me as I checked in, so I was prepared with earplugs and still slept okay.

Very dirty around the area

The young man at the front desk was extremely helpful and pleasant during check in. The club - Mr Purple was a great time too. I would definitely stay here again!!

Hotel Bar Mr Purple is actually a club. Plays loud music until 2am Friday and 4am Saturday. Our room was a couple floors above so no chance of sleep til 2am/4am. So loud you struggle even to hear the TV just had to sit it out. Then have to sleep late and start day late. Would have been nice to know as I would not have picked this hotel.

All great

Front desk was beyond rude, and no one ever picks up the phone. The doormen and other staff were pleasant- otherwise it was a pleasant stay and clean! The bar at the top was beyond pleasant and the view was incredible!

Staff was great here, very pleasant and moved my room away from the nightclub for better sleep. Only downside was rooms were on the sparse side. Felt like I was staying in someone's unfinished guest room :) However not a biggie since I didn't go there to hangout in a hotel room. Good place to stay as it is in a lively area!