Hyatt Regency Rochester

Nothing

The Hotel was Great , quite and close to where we were going.

Our day was fine and the room was clean, but while used. Requested our room to be turned over since we were on a two nights day and they didn’t do it, which was disappointing because we had guests with us.

Staff was very attentive to my needs and expidited my requests.

I had two rooms and both rooms didn’t have hot water or working showers. No water even came out of either shower head… An empty room next door also had an alarm going off in the early morning that no one could turn off.

Kinda disappointed with this Hyatt…definitely not as prestigious as the other locations…only 3 star at best. Stayed here with my husband and 2 little kids for 3 nights and it was also our first time in Rochester. Location wasn’t the best, room was decent but very subpar to Hyatt standard, staff was pretty good. Our favorite part was probably the breakfast options and the servers at the breakfast restaurant were great. What I absolutely loathed was the shower. The water would literally run out while we’re showering. This is absolutely unacceptable! Imagine washing shampoo off your hair and soap off your face when the water runs out. Then you gotta stand there for a couple of minutes to wait for the water to come back. Hyatt seriously needs to fix this issue. For this reason alone, I do not recommend this hotel nor would I come back here. This Hyatt hotel is in dire need of a major renovation.

Floor is too dirty and dusty, too much wrinkling on pillowcases and bed sheet( hope they didn't reuse) , no curtain on the window( plastic blind doesn't block light at all) , receptionist almost threw the room key at me. Much more to say ..terrible terrible

Good

As a loyal Hyatt member for over three years, I was extremely disappointed to learn that the shuttle service prioritizes flight crew over paying guests. This experience left me feeling undervalued and frustrated. I hope Hyatt reconsiders this policy to ensure all guests receive equal and fair treatment.

No hot water in the room

Nice property, convenient check in and out. No complaints.

The room themselves are updated and well appointed, and seemed clean. The front desk staff was efficient and helpful. The restaurants were a disaster. I tried to get dinner at the bar on the main level (the only dinner option in the hotel) and only one person seemed to be working. He basically told me it would be a long time before he could get to me, so I had to go elsewhere (not a lot of options near the hotel and I didn't feel particularly safe walking during the evening). In the morning the coffee place had one person working and it was so slow people were just leaving.

Great location, the hotel staff and barternders were so friendly. I'd stay here again.

Hotel within walking distance to Strong Museum of Play which was the main reason for us coming to Rochester. Also within walking distance to some great restaurants. We had an issue with housekeeping as we stayed 2 nights and our room was never cleaned. Bedsheets were not changed, no new towels and garbage wasn't taken out even though we specifically requested this at reception on our way out the first morning and the person at reception confirmed they would sent someone to clean the room while we were away for the day. The housekeeping manager did apologize and offered to cover our daily parking fee and provided free breakfast for 4 the next morning. When we went to breakfast we were told it was cash or debit only and we couldn't sign breakfast to the room because their computer system was down. I explained we were instructed to sign the breakfast to the room as it was going to be compd. By the end of breakfast they provided a printout of the bill to sign to the room, however, when checking out this charge wasn't on the bill printed out since their computer was still down. I was assured a note was put on the account and I wouldn't be billed for breakfast. We just returned home and upon checking my CC statement I see that they did infact put through the breakfast charge so I will need to contact the hotel and try and get this straightened out. Definitely not a good experience going through this when travelling with 2 kids. Soft beds so if you like firm not for you.

Property was in a great location (close to U of R). The rooms and facilities appeared to be very nice and clean. The food options were lacking in availability, only open for specific hours not in-between like from 2-5pm. Bed was comfortable. Room next door was super loud, so walls are not not thick

Check in was super easy and the guest services rep was so nice! Had questions about the parking and i asked if i could get a room with a good view and the view was great! I believe her name was Abigail, i hope i am correct.

That was okay

It wasnt clean.

Room floor was still wet upon arrival at around 6pm and wasn’t informed that I had to pay for parking at check in. She only asked if I had a vehicle and gave me a parking pass.