InterContinental Hotels NEW YORK TIMES SQUARE by IHG, an IHG Hotel

Loved this hotel, very convenient location. Very clean and the staff was excellent. Never had to wait more than 30 seconds for an elevator.

The property was at very close proximity to Times Square. The parking too is available just across the street. Their Vallet service team is very prompt and will be quick to guide you. The concierge was helpful and guided us on the various points of interest nearby. Also their customer service team provided us details on the IHG's Ambassador programme and we were very happy to enrol for it.

I stayed at this property for four nights in April 2025. All of the staff I worked with were very pleasant and helpful. I splurged on a corner room so I could have a view of the busy streets and city. The first room I was assigned was on the 14th floor and had a less-than-exciting view. I arrived later in the evening, so there were no other rooms available, but they agreed to move me the next day. I was able to pack my bag and leave it in the room and go out and enjoy the day. When I returned, they moved me to a room on the 27th floor that had a spectacular view of 9th Avenue. I was very happy! They delivered my bag to the new room quickly, then also delivered a complimentary fruit plate for the trouble. The room was very comfortable and spacious. The hotel bar and restaurant, The Stinger, was a convenient place to meet with friends and had a good selection of food and drinks. This hotel is conveniently located in the theater district, in walking distance to most shows. It is surrounded by the vibrant Hell's Kitchen neighborhood, full of restaurants, bars and entertainment, and right across the street from Birdland jazz club.

Love how clean and pristine the property was! Also very close to many restaurants and attractions in the city.

Perfect family weekend to celebrate our 7 year old granddaughters birthday!

Great views and right in the heart of Times Square.

I recently stayed at the Intercontinental Times Square and was generally impressed with the quality of the room and the breakfast offerings. The room was comfortable and well-maintained, and the breakfast was truly excellent — both in terms of variety and quality. However, my experience was significantly marred by issues related to billing and the use of the $35 daily credit. Despite not consuming any minibar items, I was still charged arbitrarily. Additionally, after check-out, I noticed further inaccurate charges on my account. Another inconvenience was the breakfast process. Even though breakfast was included in the room rate, I was still required to sign a receipt and provide my room number both at the restaurant entrance and again on the bill after each meal. This process felt unnecessarily repetitive and could have been streamlined for a better guest experience. Attempts to resolve these issues via phone were met with unhelpful responses from staff members, who seemed unwilling to listen or assist in any meaningful way. The one redeeming factor was the hotel manager, who was attentive, professional, and genuinely tried to resolve the issues I faced. It's unfortunate that a hotel of this caliber, with a five-star rating, is let down by poor operational systems and service inconsistencies. With some improvements in communication, billing accuracy, and internal coordination, the overall guest experience could be greatly enhanced.

Very convinient

Wonderful!

Great!

A lovely stay! Looking forward to returning!

Theft from my room, uncourteous staff, dated rooms, traffic could be heard from our room. The rooms were dated. Not worth the money we paid.

The carpet in the rooms and hallways was in bad shape. Did not look, feel or smell clean.

Great place to stay, room comfy and room service was delicious. Great bars over the road too.

This was a beautiful hotel. The rooms were very clean and comfortable and the staff was amazing. The restaurant on site was very good - cool atmosphere and good service. The breakfast was amazing - great variety, fresh and delicious. Super convenient to shows, just a short walk. Little Italy 1 1/2 block away was a great pizza place

Loved the staff and perfect location!

It was nice just so cold!

They made my son’s birthday really special!

Clean, comfort, and courtesy are three words that come to mind when describing my room at the InterContinental.

Location is very good. Service and staff is very nice. But over charge the wine and cookie fee. I think someone made mistake.