Kewadin Casinos St. Ignace Hotel

Nice Casino. Lady Luck was not on my side.

Very nice property. Surprised it was a casino as the name on the reservation didn’t say so. We didn’t mind at all, it just made it a bit confusing when the sign said Kewadin Casino and the address was different than the casino.

Clean ok place to stay.

Stayed here for a few days to then visit Mackinac island and the Soo. Rooms very comfy. The only issue was when we put sign on room door for maid service. Nothing was done. No new coffee or towels or beds made. Wish main restaurant was open on Monday or Tues. deli had good sandwich, though. Garbage by entrance did need to be cleaned. All in all I still would stay here. Casino very clean

Wonderful facility, super friendly staff

While there is nothing in particular that was wrong with the property, it is just average. The room is bland. There was only one restaurant that was open and the service was lacking as was the choice of menu. The staff was friendly

Ridiculous: beautiful patio outside of pool, was not accessible to go back inside. Not even with room key. Why have a patio area when you can't go back inside ? Women's restroom at pool: the towel/trash receptacle was covered in rust, spotted looked like vomit. The only employee we encountered that was polite, pleasant, and loved his job, was Andrew, the bartender in the Sports Bar. Check in woman: inquired about a luggage cart, she said "go find one in the halls". 2nd check in woman, when asked for pool towels, as she did not quit eating,. "maybe!" then continued to eat, and took 5 minutes to go behind desk to get us 2 pool towels. Our balcony room had thousands of spider nests on the ceiling.

Beds were uncomfortable, bathroom fan didn’t work. But the room was okay, nothing special

Waiting over 10 minutes to check in, staff was out getting her some food, no backup. I went to office to see if there was someone available I was told oh she around somewhere. She finally came back, didn’t acknowledge me till she opened her bottle of milk and drank it. Never seen such unprofessional staff.

The woman working hotel desk when we checked in and later the day when we had to get pool towels from her was NOT friendly in anyway. She is for sure in wrong kind of work dealing with public in my opinion. Everyone else very friendly

Hotel was OK. Wanted something a bit more than the typical ones in St Ignas. We don't gamble, but we thought we would play a few slots. They didn't tell me at check in about the door tag requests. We ran out of coffee and cups first day, thought that they would come in and clean and re-stock. Nope. We asked front desk for coffee and cups for 2nd day and they only allowed one thing of coffee. Day 2 no service. Thats fine, everything else was OK. 2nd night went down and asked for coffee and cups and then she told me about the door tag request. You fill it out and hand on door when leaving for day and they restock those items for you. We booked 2 days through Hotels.com and added a night through the casino before we got there. We had to check out then check back in on 3rd day. We were able to stay in same rooms and that process was very simple and painless. They were re-paving the roads around the hotel and up to the front entrance. We had to lug all luggae across the lot and to the hotel. Then the next day they were starting to re-pave outside our room. Lots of beeps from the equipment. I get it, work has to be done, just bad luck for us I guess. wish we had the lake view side, much better views for sure.

The pool area was great. They were replacing the blacktop in the parking lot but had no issues parking or entering the facility. Great breakfast at the restaurant on site.

Close to city and lakeside

Comfortable, a nice stop over

When we got here patking lot was under construction. Their websight never told us that. The personchecking us in acted like it was a chore to check me in. When i asked for pool towels that was also a problem. I would checked out the casino but its all smoking.

All I can say is be prepared for a casino hotel experience :( When we arrived, the parking lot was under construction. That made a lot of noise and made it very difficult to move you luggage from the remote lot to your room. Constructed started early and ended late. When I approached the registration desk, I was told the agent was on her break and would not return for 20 mins. They only have one agent per shift. We had to wait 30 mins. to register... and once the agent returned, the line was long! When I did check in, the agent was not the friendliest. The staff gave you the impression you were bothering them. The Internet was out most of the night and next morning. When I asked about that, the agent said "I don't know." In other words, they were not even attempting to fix it. The TV, we discovered, was also out all night. I could go on and on, but I think I can sum it up by saying this is what you expect for this type of casino hotel. They should not be in the hotel business unless they genuinely want to provide good service. The hotel seems to be an afterthought being run with minimal staff. We found the experience so awful that we left as early as possible the next morning. We are not gamblers, so there was no reason to stay at such an awful place.

The staff from check in and the horseshoe restaurant were extremely rude.

Cancelled after arriving. Stood in line for 25 min as there was not enough staff for check in. The smoke smell was overwhelming. Restaurant was closed due to lack of staff. Very disappointing. Booked at another hotel.

Service desk friendly, helpful and efficient when manned. Workout room and equipment amazingly clean, modern and useful. Plenty of available luggage carts. Grounds are immaculate and there is a great view of the lake. There was abundant available parking even though the hotel seemed fully occupied. The connected casino's restrooms came in handy when grandkids were taking their showers. On the other hand, cigarette smoke from the casino could be smelled throughout the casino and hotel. Also, the web site indicated a 6 person room capacity and our reservation was clearly for 5 persons. Yet, we were informed that per housekeeping policy to get an "extra" towel above the 4 provided we had to submit a written extra towel request. Also, the service desk is not manned 24 hours.

The front desk staff was not helpful and overall the employees were not friendly. Facility was clean. The grounds are beautiful. Beds were decent. Overall, it was ok. Probably would not stay here again. They acted annnoyed we booked thru Expedia and then claimed they can’t help us with anything because we booked thru an outside source. So just fyi.