Las Colinas Inn Irving, SureStay Collection by Best Western

The staff was wonderful at the front desk, especially Jeremy and Dale. The coffee and breakfast was good too!

Fire drill at 1am

Did not have a good stay at this Fairfield , which I have stayed at many Marriott hotels as we travel often and we where very disappointed had multiple issues (shower/bathtub not draining) which we reported two times to hotel staff and they were unable /didn’t fix during our stay (which was several nights). Fire alarm went off in the middle of night and had to be evacuated outside for 20mins until we could go back in after fire department came (never saw or spoke to hotel staff ) this was very disappointing .

It was a nice stay

For some reason, this property is simply put, a dump. They have raked a leaf in quite a while. The inside rooms are very old. The elevator is the size of a small closet. The floors inside the rooms are uneven due to obvious water damage. The staff is friendly, but this hotel needs to be knocked down and redone. Also, it appears that there is a restaurant next-door, but it looks like it is abandoned. There are numerous broken down old cars in the parking lot with flat tires and covered in dirt, they have obviously been there for months. I’m surprised the city code enforcement has not come down and abated this property. THIS IS A DUMP.

None

the parking was great, and it was a nice quiet place. i didn't get to try the breakfast.

Tho Camode would not flush good Took 3 Try’s

I found a roach in the dining room area of my room. The room was nice. The carpet and furnishings need upgrading.

Room.was clean maid service acceptable staff pleasant. Breakfast was great.

Breakfast was very good.

After staying the first night, we noticed a hole under the ac window unit that was just covered with the carpet. I noticed when I walked over there and almost fell. There was a catch pan under the ac unit, so assuming there was a recent leak which destroyed the floor. It is not a small damaged area either and led up to the wall with a hole under the wall. At that point, we didn’t have time to make a big deal about it and move rooms or hotels. We told the lady at front desk when checking out and were told that they would tell the manager and the manager would call me. I never received any call, just noticed later they only charged half. The room is a literal hazard and the manager couldn’t be bothered to reach out. Not to mention the first night staying in that room, I started having a horrible allergy reaction to what I assume is mold under that floor. However, the staff at the front desk were always nice.

Staff confused about reservation and rate from expedia. Awkward parking lot

We really appreciated the hotel when we stayed there. It was quiet & comfortable.

Pleasant stay. The room was clean and the property well kept.

Really helping front desk guy who assisted us each time we went up to them.

Everything was wonderful. Very nice continental breakfast. Nice staff and great location.

Great amenities. Clean rooms.

Room wasnt ready until 4pm. Room stunk like a whole bottle cologne. Found make up on sheet. Trash under sink. And ROACHES! Cant attach pictures 😡

Amazing customer service!!! You are welcomed by friendly, patient staff. Great stay for families with young kids.