Pendry Baltimore

Everything was top notch. You don’t find this service and attention to detail anymore,

Lovely place in Fells point

Piol area

A fantastic hotel. Great location, pool, services, food, and rooms. One of our best hotel stays in years.

Beautiful, professional establishment.

Friendliest people, beginning with front desk, Nichola to bartenders Rob and Essence. Rooms and property are amazing!

The property itself is the star of the show but the staff shine as the superstars. We decided to make this hotel the first of multiple hotels for my wife's big birthday and we will definitely be back to utilize my Amex Platinum Fine Hotels benefits for 2 cards. I want to mention names of staff who made our stay great Deja, Jayla, Zoey, Sean, Angie, Shayla, Nicollete;

We liked that it was in the middle of the city yet felt secluded. It was walkable/convenient to things.

BEST QUICK GET AWAY EVER !!!!! GREAT SERVICE, AND VERY FRIENDLY

Loved it ! Will be my place anytime I’m in MD

The room and view were great, but the highlights were the friendly service and beautiful courtyard.

Very beautiful property. The pool was my favorite! They give you a complimentary drink at check in. Also, Tim in the Cannon room is the best!

Absolutely stunning hotel. Location was excellent, staff was attentive and extremely helpful. Room was spacious and comfortable. The pool is gorgeous and right on the harbour. Can't fault the place!

We loved the area the waterfront and staff were excelent

Ritz Carlton prices for Holiday Inn service. Room not ready. No chairs at the pool. Waited 45 mins at pool bar then left. On and on and on. Cant charge luxury prices and deliver indifferent, lazy service. Never again.

This is a great run property. The staff is excellent and never fails to for fill our every need.

Great Hotel! Awesome pool and amazing customer service!

The hotel is beautiful! The concierge was amazing!!! Such a fabulous week at the Pendry.

Beautiful hotel. Great location. The big thing that we noticed though was that bartending staff at the front bar were very rude and unfriendly. Not sure why, and it’s a hotel where guests are spending and tipping a lot of money on food/drink, but there was an overwhelming feeling we got where every drink order or request was an inconvenience. We did not reach this conclusion due to one interaction or one bartender. It was basically 3-4 bartenders over the course of 4 nights (two separate weekends in the same year). We did find staff at the pool were friendlier (and they were hustling in 95 degree heat!). I want to give them the benefit of the doubt and the best explanation I could give is that maybe they are under a ton of pressure from management and maybe also deal with a certain clientele that doesn’t treat them well, so they adapt accordingly? It’s a shame because the whole place is super cool and designed extremely well. But if your staff is going to make their guests afraid to sit at the bar and order a couple drinks, that kinda defeats the purpose of wanting to spend money at such a cool place. My fiancé and I have been all over and have drank at some of the best bars and some of the worst. Yet we always treat our bartender well and tip well. I can honestly say we’d never seen anything like it. Change the culture among the bartenders and we will gladly return. If not, we’ll take our business elsewhere.

The location was great, near shoppers and dining and with the breeze from the habor. The pool had next to no shade and ran out of lounges and even towels. We sat at the bar to get some shade and a seat when we got out of the pool. The concierge and desk staff knew very little about the area, attracts or ,unchanged of any thing but they were nice.