Quality Inn & Suites Columbus

Overall, my wife and I enjoyed our stay. The room was comfortable and quiet and the breakfast was good. A couple of items detracted from our experience. We arrived shortly before 7pm. The front desk clerk was away doing other things elsewhere in the hotel. It was 10 -15 minutes before she returned. Seems like a staffing issue as I don't believe there were any other Quality Inn staff on the premises at the time. The other issue was with getting access to the Wifi. In attempting to access, I was taken to a site where I entered my last name and room number. It then offered to allow me to join Choice Privileges, which I'm already a member, or watch a short Ad. There was no place to log into my Choice Privileges account. So, I opted to watch the short ad, but once completed, I was taken back to the screen to enter my last name and room number and start the process all over again. Given the issue at check-in, I decided not to try to contact the front desk and used the hot spot on my cell phone instead.

the quality of this hotel has dropped since our last stay three years ago. The breakfast was terrible. The rooms had sheets with stains on them. The parking lot was telling. Hardly any families, but lots of Pacific Railroad trucks. This used to be the premier hotel in Columbus. Sad to see it go down hill so fast.

Very clean great beds

Needs a lot of updating

Water on floor in bathroom. I called right away and waited 40 min but didn’t get fixed. Tub did not drain. Tv did not work. Turned on but couldn’t change channels or input.

Very nice staff and rooms! Loved how late the pool stayed open but was sad the water was SO COLD!! Needs warmed up !

It was a good stay not to take away from the hotel but the road work in front made it difficult to get in and out of the parking lot

Hotel had parts of it that were remodeled and pleasant but the large pool was closed and only kiddie pool was available. Our room smelled really bad, musty pig smell. Black water came out of the faucet. Also the tub had sand and grit in it but we had not been in any dirt so it had to have been from the water. We had two rooms for a two-night stay and the rooms did not get cleaned, no new towels and the garbage was not removed. When I asked for clean towels they said they had a full hotel and didn't have any more towels. They indicated they were washing them and would I like put on the list but I never received any clean towels. The room only had two sets to start with so had to use wet towels on the second day. Staff was friendly but I never saw cleaning staff in our wing. The only reason I didn't ask to have a different room is that we were located by each other and I wanted the convenience. I usually don't put reviews up but the shape of the room and the dirty water was concerning. The bed was comfortable. The area to eat breakfast was pleasant, the food was low average. OK but no the best I have had.

Really disappointing experience. We stayed here for a soccer tournament. We were told the pool was open and breakfast was served until 11am. The pool was not open, only the kiddie pool was. Breakfast ended at 9am due to the ‘large groups staying at the hotel’. In addition, the hotel is very noisy, I could hear people in other rooms cough while in our room. Would not recommend and will never stay here again.

The room was big, but had an odd odor. Very loud - could hear everything out in the hall (everyone walking by and talking.)

Took forever to get checked in and wasn't told anything about the pool not being open. My kids were disappointed!

Had such a terrible experience. Kathy at the front desk told me to swim in my tub when I seemed disappointed the pool was closed without any notice online. There was no tub… so that was just her being extremely snotty and rude. Will NOT be returning because of that interaction.

Not sure.

The room was fine. The light above our sink didn't work. The breakfast food was bland. The lady that checked us in was nice, just a little slow.

We were in town for a softball tournament over the weekend. The Quality Inn was able to provide enough rooms for the team at a reasonable rate. The staff was helpful and the stay was comfortable.

Did not like the fact that I rented the room because we wanted to go swimming but the pool was closed. Would have gone elsewhere if it was posted on the site.

Friendly staff. Convenient restaurants in facility

Overcharge rooms, no wash clothes, reserved double beds kings

Pool was closed for maintainance. Drinking fountains out of order. Not enough towels in the bathroom. Did not replenish coffee packets in the rooms. No amennities such as shampoo, etc.Continental breakfast not available until 7:00 a.m. Pretty pricey for what we got.

Everything was fine, just know...if you check in early, there is a $20 fee.