Renaissance Dallas Richardson Hotel

Everything was great

We checked into the hotel the evening of Valentines Day, Friday Feb 14th. When we got to the room we turned the AC down as the room was warm and muggy. As we proceeded to get ready to go out to dinner we noticed the temperature of the room wasn’t going down. We called down to the front desk and they said they would send up an engineer. We soon after left for dinner and evening events. When we returned around 11:30pm the room was still at 75 degrees and the ac was still set to 66. When we called down to the front desk they explained the AC was out thought the entire hotel. We asked for a fan to be sent up. They agreed and we hung up. 5 minutes later we’re got a called from the front desk. “We are fresh out of fans!” We proceeded to spend the rest of the evening in a warm, sturdy, and uncomfortable room. The staff didn’t seem to be willing to do anything to resolve the issue. It was rather frustrating and not the level of service I’d expect for a Marriot property if this caliber. We won’t be returning .

The restaurant messed my food up, and the wifi did not work at all

It was worth every penny!

The representative that checked us in was very professional and courteous!! Breakfast was very good! Rooms were extremely comfortable.We will be staying at this hotel again!

Best value in Richardson

Stayed for a conference for a few days. Hotel was great. Beautiful and clean. Breakfast was delicious as well but expensive.

Beautiful hotel next door to Eiseman Center with excellent covered parking. Breakfast buffet was excellent & well priced.

Lawrence in the restaurant was epidomy of great service and kindness.

Stayed for a New Year’s party. Had a great stay!

I loved my stay.

The property was great for a one-day visit. Not the best amenities from a luxury point of view. But overall good place to choose.

Nice and clean and welcoming

Didn’t have my room

Staff and facilities were TOP NOTCH. Friendly, courteous, and accommodating. The room was spacious and very comfy. I enjoyed my stay.

goood stay

A pretty big group of us stayed here. We were in town for a soccer tournament. All staff I encountered were friendly and helpful. We had a wonderful time. The rooms were clean. The pool area was nice and pool was clean. Lobby was beautiful and well kept. 10/10 recommend! Will definitely be staying there if we are in the area again! I did not eat at the restaurant or breakfast buffet, but I heard good things about both. Bar service was quick & friendly!

is my third time in RS when visiting Tichardson and won’t be my last

Great stay

Renaissance hotels PHONE Customer Service understands the meaning of Customer Service. They resolved this odd experience. Renaissance hotels have been my family’s favorite choice for over 30 years. Been going since I was a kid, and once I became an adult. This experience was so abnormal for their high standards. The room did not have the tub style that was detailed and I was looking forward too. The manager at the front desk was unprofessional and offensive. When I asked for a refund for the one additional night, she asked me if I had used the bathroom while I was in the room. All I could do was pause and say, “Excuse me? If you need to know, I used the toilet and the sink to wash my hands, but not the tub because it was not what I thought.” All she said back was, if you knew it when you came here we could have refunded you before you checked in. I was confused and asked, “How would I know the room did not match the detailed description if I did not go in it?” Then she asked the restroom question again. I was done. Left the hotel quietly, knowing I wasn’t going to use the additional night I had booked. All this because of Manager’s customer service. All other employees were amazing and kind. When the wonderful valet employee brought our SUV around, I told my husband how disappointed and astonished I was at the manager’s unprofessional and distasteful choice of words. He called Renaissance Customer Service. They humbly apologized and compensated the night unused. Thank you!!!