KLVG - Roosevelt Point

Let me start off by saying, the location was great. Within walking distance to all the places we needed/wanted to go. That’s where it ends. Arrived late(12:30am as our flight was delayed), walked into an apartment that smelled of rotten milk/food. Since it was late and we were tired we figured just open some windows and deal with the smell in the morning. Except, upon walking into the bedrooms realized the carpets had not been vacuumed and there were no towels in the bathrooms(found them still in the wash machine so we had to wash them ourselves). Went back into the kitchen to put some items on the counter only to find there was food stuck on the counters, food still in the sink and garbage left in the garbage can. Tried to call the after hours #, they responded via text as to how they could help. As soon as I informed them the unit was never cleaned they did not respond again. Unable to sleep, our party of 3 went to a convenience store that was open until 2am and had to buy cleaning supplies and clean the apartment ourselves. Next day called again and left a message regarding the terrible smell and un-vacuumed carpets and what can be done. When I received no response again, I emailed, wrote a review on their site and called again. Finally, I got a call back saying they would send someone out. No one ever showed up. We travel a lot. Have stayed at about 15 different places in just this past year. This one I will not return to.

Excellent experience - facility was 10 minute walk from conference center. KLVG sends very clear instructions how to check-in and check-out. Apartment was spacious and had all the necessary amenities - coffee maker with coffee pods, iron, ironing board, pots/pans/dishes, even a Brita water pitcher. Facility has a nice swimming pool. Most of the residents seem to be twenty-sonethings so a very youthful vibe. Would definitely stay here again!

It was a great stay. The complex itself could use a little update, especially with the elevators. However, if you're looking for a good space downtown with the clean room, I would highly recommend.

We arrived at condo and the instructions for getting the room key were very good. The instructions for getters to the room were very poor. There were 2 buildings and had no idea which building I was in. Lucky we arrived due the day, otherwise we would not have known that the apartment was in the other building. The apartment wasn’t clean and there were still ladies there that could clean it, as we had to go out. The sofa bed is not a queen size. If it had been 2 adults sleeping on it, they would not have fit. Luckily it was my young daughter and I. Although it was uncomfortable. Need extra cups and glasses. All other dishes were good. Good to have laundry and supplies to wash on site. We did not use the pool. Would be nice to have pool towels handy as well. Otherwise it was ok.

Im not from phoenix so i was unaware that this location was on a bar block, and across the street from the college ASU. It was very noisy. During the day it was noisy with construction and the night was lit even on a Monday. The unit itself was really nice. I appreciated the dairy free creamer with the coffee. The in unit washer and dryer for use was a blessing! I would definitely stay here again.

Loved the unit (could use a bath mats). Checking in and out was great. Loved easy access to the convention center especially since we parked our car in the locked garage and walked everywhere. Great access to many places to eat as well. Very secure building with great amenities. Once we figured out which doors worked we didn't have any issues. We even enjoyed the hot tub! My only complaint was how uncomfortable the couch was, but it looks nice & bathrooms could use a bath mat for the cement floors. Also, we were not prepared for how noisy the street around the building can be at night, especially on the weekend....nothing some earplugs didn't fix.

It was grunge…. Very sparse ammenities. I don’t think couch should be considered bed as very uncomfortable. Elevator and hallway dirty. When booking it did not say that large vehicles would not fit in parking structure. Was told all entrances would need key fob for entry- was only required for actual apartment door. The gate to parking garage was broken. Most hotels have 11 o’clock check out- this was 10am or late fee. Light in kitchen/entry way did not work.

The apartment is great. It was everything's i needed fkr a four night stay. The only downside is i was on the first floor at street level so i could hear all the people walking by as well as all the vehicle's passing by at all hours.

It was clean and comfortable, and the rental company responded well. It was so nice, and I will book it again next week.

It was alright. It was kind of messy and felt dirty. The place was pretty close to surrounding things to do. Wish it would’ve been a little more clean so we felt more comfortable but overall stay was alright

Nice apartment, but facilities are a little unkept

Worst property I’ve stayed at with Expedia. My room smelt of fish and possibly from previous bad meat, not sure what the smell came from but that’s the best explanation, very dirty in the halls, garbage piled up everywhere, what looks like juices from raw meat dripped all down the hall and dried up leaving a sour smell. The elevators only opened when someone came down to the first floor. No easy access to stairs and at one point could not access them completely leaving it an unsafe environment.

A lot paint job need to be done and wasn’t the cleanest I have been

Fantastic location. Amenities were great. Clean and tidy room with tons of space. We would stay again.

We were actually pretty impressed with the stay. The place was well secured. The check in process was detailed but we did have a little trouble locating the room. But a quick call to customer service helped us locate our room. They even followed up to see how we were doing. I would recommend this place and plan to stay here in the future.

Room was clean and spacious. Loved that there was in-room washer/dryer. Common areas were dirty from other residents or guests. It’s in the middle of a college town so weekend evening noise is a thing, but didn’t bother me because I’m a deep sleeper. Plenty of restaurants and places to grab a drink. Very walkable to the heart of downtown. Just stay on the main streets.

It was decent, but not luxurious.

The place is very clean, has everything we need and feel like home away from home.

Great customer service with quick responses. The unit was very comfortable.

Nice location