Sheraton Baltimore Washington Airport Hotel - BWI

While the property was quiet and clean, they seemed to be short-staffed. In on instance, the waiter at the bar seem to be doing the job of three people - serving, bussing as well as room Service! It took a long time to get served.

Very comfy bed

My experience at the Sheraton was terrible. The front desk staff on 3/21 was unhelpful and unfriendly. An incident occurred where children were running through the hallways, knocking on doors, and despite calling the front desk for assistance, nothing was done. When we requested to be moved to a different room, we were told that no rooms were available. Rather than offering a solution, the staff simply told us not to answer our door and to ignore the disturbances. It also appeared that only one person was working at the front desk, which seemed unusual for a hotel of this size. Their attitude and lack of professionalism only added to the frustration. As for the hotel itself, the condition was disappointing. There were visible holes in the walls, and while the bathroom had some modern updates, it felt dark and dreary. Overall, the hotel is in serious need of renovations to improve both its appearance and guest experience.

Quiet and safe Property.

The room had dead bugs on the lamp shades and there was no soap, the shower knobs fell off.

Safe and friendly staff. Food was not great and service was not that great

whew. room was dirty and came with the opened soap of previous guest(s) left in shower. sheets were dirty and pillow had hair from someone else. duvet cover on extra bed had what appeared to be boot marks on it. ongoing elevator issues that could result in being trapped (or worse) inside. pros: super close to airport with shuttle service. close to dining options. microwave in room was nice to have.

I stayed 3 nights here. I asked them to come in and bring towels and freshen up and they did not do it. The room service was not professional. My room service bill was $95.00 very high for 3 deserts and 3 drinks and our drinks were not even cold and the ice was melted.

It was quite and the staff was wonderful. Ordered room service and the food was also good and hot when received.

Very nice clean room and facility.

A terrible choice for a stay. Despite a nice lobby and bar, everything else can be rated at 0.5 stars only. It takes over an hour to have your meal ready, the staff is stressed and shorthanded, your drink arriving to the table is half spilled. One of the receptionist ladies with big glasses on has no clue how to do her job. She just stands there like a decor and cannot even provide a breakfast voucher. Rooms are rundown and feel dirty. The heat wasn’t working in one of the rooms, and I had a big spill from a red wine right next to my bed. I don’t know how anyone can stay here!

Very run down property and not well kept. The hot tub was broken. The pool had hairs, sand and over all looked really dirty and dark pool water. Really grossed me out. Stayed in the club room and the bathrooms and beds were extremely outdated and obviously lead to looking really run down.

The property was clean and the staff was friendly

The hotel was very nice, Shireen the front desk clerk was great. Would absolutely stay again

Good customer service

Comfortable room. Late arrival went well. 24/7 airport trsnsportation a big plus. Desk person on alone when I registered. He was customer friendly but the desk very busy. Did not get my requested wake up call; but had set my phone alarm. It would have been a plus to have the lobby coffee ready at 6am when I left for the airport. Glaf Sheraton collaborates with way.com for airport parking.

Played at guiness the air conditiober between 69 and 70 was either frigid or hot. Maybe me but then at 5:30 i heard a bunchnof staff yelling to each other. Didnt get much sleep. The bar was good. Might try the wedtin next time

Staff at check-in and restaurant was great !!

The room is decent here. It looks like they clean and maintain the hotel. Our main concern for this hotel was the pool. It literally smells like pee and we mentioned to the front desk and they kinda just avoided the problem. Telling us someone was just there swimming. They closed off their spa with tapes and theres paddles of water everywhere thats prob where the stinky smell from. Kids would have love swimming in there if they cleaned and maintained it.

They didn’t even have body wash ready and the room was dusty