Sophari Mercer Island Apartments

This property is not safe, nor is it secure. There is no front desk, hence you have to make a reach to guest services via a phone call. Upon arrival to my unit at this property, the hotel room door was not fully closed nor latched, hence it was not secure and locked. I made sure to scour the room to be sure there was no occupants and/or inhabitants. And upon trying to use the door code to the unit that I was given, I got locked out of my room and was unable to access. Customer service at this property was not helpful nor did they care about my security and inability to access the room. Additionally, the parking space in the garage that was I was given was already occupied. And finally, the back deck door doesn't lock properly either. I spent nothing short of 2 hours of my day trying to solve at check in, and through hotels.com as well.

It seemed as if this was the property owners first rental. Sparse directions prior to arriving, the door lock combination provided did not work and the right combination took over an hour to get, the building entrance code never did work and I had to traipse through garage to reach room, no directions on how the electronic lock worked or even how to lock the room, and I had to find the parking information from the on-site manager not related to owner (thank goodness they were there). Room was clean but amenities sparse with no extras such as salt/pepper. No hair dryer. Iron but no ironing board. No coffee, K-cups, or tea--most units I've rented include at least a few. Most disruptive was that the internet did not work. Repeatedly a non-functioning password was given, and I had to cross the street to use internet at Starbucks. An Amazon firestick was provided but was useless without the code to use it. These errors meant that I could not do any computer work or watch any programming in the unit itself. Lastly, although the neighborhood was quiet, the room had significant random noise from the building utility room located just beneath room. Note—My sister stayed in a different unit same building and had none of the same problems I did. My conclusion an amateur owner who should not be renting.