Splash Universe Resort

No breakfast. And got charged double for our stay!

The stay was ok, but we had to wait 2 hours after check in because our room wasn't cleaned. The lazy river has drains on the bottom that stick upward and when you stub your toes on them it feels like they are ripping your toes off. The little people slides were extremely cold water, not bearable for most. The lazy river was overcrowded with tubes for the slides. The concrete is very slippery. Broke my tailbone when I slipped down the stairs. There should definitely be no slip mats. 150 to swim for 3 people after paying for the room is ridiculous. Will never visit again

Water extremely cold, too cold to even enter

Great service friendly staff

Disappointed that we could not get new towels when we needed them or they didnt clean our room while we stayed..

We had a suite and it had a beeping noise in the main bedroom non stop. They had no food available to purchase Only 2 life guards on shift

Staff is incredibly friendly and go out of their way to accommodate. Kids had a blast, price was fair and cheaper in hotels.com. Definitely a good stay.

Got her and had to pay for the amenities

When looking up water park hotels this showed up , all other water park hotels ive stayed at water park was included with stay . Anyone not wanting a water oark could/would book a regular hotel. I found out after a very long drive that ,that was not the case here. Tickets had to be bought separately if wanting the water park . While checking in there was others dealing with same situation as they to thought price was included in stay . I was not happy as that was an aditional 140 dollars that wasnt in our budget for the trip . That trip was for my grandsons birthday though so had no choice but to pay the extra cost .

Perfect waterpark for todlers.

I liked how you could see your kids from just about anywhere in the splash area

My wife and I, seasoned travelers with extensive experience visiting various water parks, were thoroughly impressed with our recent stay. This water park resort exceeds expectations, rivaling its larger counterparts. The staff demonstrated exceptional friendliness and accommodation, despite being slightly understaffed. Our room was immaculately clean, and the water park facilities were pristine, warm, and ideal for families with children. We highly recommend this resort and look forward to our next visit."

Great staff Clean Lots to do for kids very peaceful resort

I'd like to be more kind in this review, but to anyone planning a trip, you should be aware. The place is understaffed. Rooms are dated, but decent. No frills. Dirty restrooms in the hallways and pool areas (a major issue with our children being grossed out). Many "out-of-order" signs on equipment (drinks, games, etc.). Most of the staff that were there working seemed down and out of it. Owner was kind and apologetic about the wait for our room (we left for dinner and used the arcade to kill time). Who knows..maybe they're making improvements? Just not during our visit.

Ok. The owner knows this was coming.. as i told him im gonna blast a bad review. Here it is. I arrived at check in at 2 p.m. Check in was at 3. Ok ok i get it ill come back at 3. We arrived and was notified as well water park passes are not included in the room. Oh thank you for Charging me $35 instead of the $50 a person. It was supposed to be $105 for 3 people. I got charged $120.75? Why i dunno i let that go. Ok so 3 o’clock we come back room is not ready. Come back in 15 min. Ok fine. 45 min later still not ready. Ok now im gettind mad. 4:00 go back its STILL not ready. Now im pissed. Oh sorry were short staffed! Owner man. Its New years Eve! Do better! I go bacl AGAIN and they hand me a room key with my original room Crossed off.. now a different room number was scribbled on it. Yay fine. Whatever we got a room! Wait for it.. we go to the room and see the cleaning lady in the hallway in our room and She says just wait there til im done! WHAT! Now it is 4:45! We finally get to the water park at 5 p.m . Ready for this. The barhrooms Had feces and pee on EVERY toilet! Pee on the floor in the ladies room.. no toilet paper and of course NO soap to wash hands! Ok so lets get to the water park! It had 2 “lifeguards” one looked straight outta the slammer. Wearing slippers! And the other looked 12! No supervision anywhere as they stood at the towel table chatting it up and i watched one hit his vape and hold it in. This olace should be shut down! What a joke

Love access to the waterpark.

I have to say that if it wasn't for the staff shortage our stay would have been excellent. However, the staff that was on hand, was nothing short of phenomenal. Especially the woman that worked the front desk! Absolute super hero and handled herself with such grace under immense pressure that I found it amazing. I made sure she knew it also. They were at maximum capacity and I know that if they would have been properly staffed, all the other issues would have been non-existent. It was safe and my daughter had a blast. My family absolutely will be returning.

Fun clean and family oriented

No breakfast or enough staff

Great day for my four year-old daughter, surprised her with a waterpark. Every staff person we encountered was very friendly and accommodating. Would definitely bring my family there again.