SpringHill Suites by Marriott Seattle Downtown/ S Lake Union

Great location as it is within walking distance to Public Market. Staff at reception was however not welcoming at all. Hotel is obviously dated and some electrical in-room appliances are not functioning - bedside light, TV facing beds. Breakfast was available till 9:30am, but at 9:10am there was already a long line waiting at empty serving containers. Fried eggs were dry and overcooked. Meat patties were very salty. Seats are always full and many had to sit outside the dining room.

Overall, the property is nice, clean, and well maintained. It is within a fair hike to Pike Place and Westlake Station. Our major complaints were for two issues. First, I emailed the property a month before arrival asking if we could be accommodated for early check in. We had to leave our home at 1:30 in order to remotes park, check in, and catch a super early flight. Our adult daughter has autism and a heart issue which makes her tire easily and need frequent rest breaks, and I outlined all of this in the email. I never got a response. When I asked on arrival, they just looked at me blankly and said we could go ahead and park, which was appreciated. It was only 11 am, and we were finally allowed to check in at 2 after I saw another employee allowing others to check in early and asked again. My husband and daughter were trying to nap inside the car in the parking garage until then. The second issue was the AC. Our room never got below 78. We called and were asked if it was set properly (it was) and then were told it’s motion activated and to move around. I replied we had been in the room moving around for 3 hours and instead of getting cooler it was warmer. We tried calling a second time but no one picked up, so we asked at the desk as we left for the day and they promised to send a repair person up. No one was ever sent, and when we got back late the room was still so warm we slept with the door to the hall cracked open to let in cool air. For $450 a night!

Very close of the most important interest areas

I liked that my room was clean and comfortable. My bath tub wouldn’t drain and AC was only working on the studio side(living room area) of the room. When I called the front desk, they said someone would be there to check it out in the morning but they never came. It’s ok breakfast made up for it. Thank you!!

Alfredo was the absolute best! Loved his upbeat fun loving attitude!

The soaps were empty. There is nowhere to eat nearby. The door shut and locked us out of room. The breakfast was awful. Nothing to do . Homeless people everywhere.

I was genuinely disappointed by how little value I received for the price I paid. I stayed two nights at SpringHill Suites Downtown Seattle and was charged nearly $1,000—which felt incredibly steep for what was offered. While the location is undeniably convenient and public transit access was excellent, the property itself felt more like a standard mid-tier stay. The room was clean but basic, and there were no standout amenities or services to justify the premium rate. I understand downtown hotels come at a cost, but this felt disproportionate, especially compared to comparable hotels I’ve stayed at in major cities. For this price point, I expected either luxury-level service or more unique features. I left feeling overcharged and underwhelmed. I’d really appreciate if someone from the property or customer support team could take a closer look at this booking. I’m hoping there’s something that can be done to make this right.

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Clean

The rooms were quiet. Our refrigerator had food in it from a previous occupant. The bed was hard.

Beautiful hotel and we had a huge room which was a pleasure to stay in . Quiet , very clean , very comfortable bed , staff were excellent . Breakfasts were inconsistent , some days a good choice , other days no cereals, milk etc . Very convenient location and although the streets nearby had homeless people and drug addicts, it felt safe

It was close to everything

The property was average. Cost too much for an aversge property

The manager Nathan is horrible at people skills. Upon arrival when I asked about parking he told me I could try to find other parking and started to laugh. I never gave any indication that I did not want to park at the hotel o simply asked how it worked. Then when I got to my room my refrigerator and microwave where not working I asked for a different room and his response was “ A hard NO”. They did replace the refrigerator but did nothing about the microwave telling me I was being out on a waiting list.

Very expensive for what it offered.. average location and offering

We had a great stay visiting Seattle. Springhill Suites was clean, comfortable, and had an excellent breakfast.

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Great property in the heart of Seattle. Good buffet breakfast.

Great location — very close to Pike Place Market with easy access to public transportation. As expected in Seattle, parking was a bit chaotic, but the hotel is conveniently near the freeway. We stayed for two days and had a pleasant experience. The room was clean, the breakfast was nice, and we had no complaints.

The property was safe and the breakfast was good too.