SpringHill Suites San Antonio Downtown/Riverwalk Area

I want to start by saying the young woman at check-in was incredibly kind and welcoming. She was thoughtful in explaining where everything was, and that first impression really stood out in a positive way. However, once I headed toward the elevators, I noticed the property looked unclean and poorly maintained. While the room itself looked decent upon arrival, it was not properly prepared for the six guests I had included in my reservation. There were not enough towels, and when it came time to sleep, the couches—where two of the guests were meant to sleep—had no bedding, blankets, or extra pillows provided. Additionally, the closets appeared dirty, and there was no safe available in the room, which was concerning. These are basic amenities that should be available to every guest. While I chose not to try the breakfast due to the cleanliness concerns, I do want to again highlight that the staff was very pleasant throughout the stay. I hope management will take this feedback seriously and ensure rooms are fully equipped, clean, and ready for the number of guests booked. I believe this would greatly improve the overall guest experience.

Great

It served the purpose

We had a good experience. The only thing wrong with the room was the smell the first day. They had cleaned the carpets for some reason and it smelled like either bad milk or throw

Great stay for Basketball tournament

The room we stayed in had a door that did not close securely. We left the room to go eat Thursday night at 8pm and when we returned about 10 pm, noticed that the door was not closed all of the way. Pushing on the door with a little force made it open right up. I immediately made the front desk aware and they told me that they would get it repaired in the morning on Friday. We left the room on Friday about 10am and returned about 4pm to find the door unsecured again. Housekeeping serviced our room and seem to be unaware of the issue with the door and they must have left the door opened. That would mean my belongings were left unsecured for several hours. This made me upset because I made the front desk aware of the problem and they did not fix it. They also did not communicate with the cleaning staff about the issue since they did not pull the door hard enough to secure our room. I was very upset to find the door ajar after I already made them aware of the problem. That is unacceptable.

The computer system downtime was not only and inconvenience to my stay but the cleanliness of the the room was not up to par. The customer service & cleanliness needs to get better.

There’s no food room service and the rooms are kind of old, at least it was clean but I think it was very expensive for what I got. Friendly staff, clean property

Expensive parking/duty carpet

Excellent location and super clean on all areas

The place was nice but wish it’s more cleaner!

Room 334..the shower was hit and miss. Sometime you got hotwater, somtimes it was just cold. No in between.

👍

I liked that it wasn't far to walk to the Riverwalk

A basic hotel, although the rooms are comfortable and spacious, cleanliness is not its strong point, the receptionist's service was somewhat rude, and the pool is really tiny.

I had stayed at this hotel twice before and had good experiences, which is why I chose it again. Unfortunately, this time was disappointing. The bathroom light was broken, and when I informed the front desk, the receptionist said she was alone and there was no maintenance staff available. The room was for 6 people, with a sofa bed and a trundle bed (the type that rolls out from underneath). When we pulled it out, the carpet underneath was dirty and full of food crumbs. The same happened behind the nightstands—clearly, they only vacuum the visible areas and not under the furniture. Very unpleasant. Lastly, the air conditioning wasn’t properly calibrated. We had to turn it off because it was freezing the room, but with 6 people in a room and San Antonio heat in June, it quickly became unbearable. I hope management takes these comments seriously because this hotel used to be a reliable option.

Hotel is little old, bathroom doesn’t look clean.

My son got a stomach bug so we were unable to make it. We were very sad to not be able to reschedule the date to go a different time.

Great location, comfortable room and clean also fairly priced.

Pet friendly