Staybridge Suites LUBBOCK - UNIVERSITY AREA by IHG, an IHG Hotel

The staff were amazingly helpful and friendly and the room was clean and comfortable but the tv does not swivel between the sitting area and the bed.

It was bad but the room above had loose boards in between the floors so when the people walked all you could hear was the squeaking of boards the entire time.

Love staying with you when we see our goods in Lubbock

The cleanliness was questionable. The hallway carpet needs to be shampooed

The Staybridge Suites Lubbock University area has many unaddressed maintenance issues. The elevator made load noises and needed repair. In our room, neither TV worked, some lights didn’t work, there was no coffee maker or toilet seat, the sofa bed barely opened, and the room was dark and dingy. The staff was friendly and tried hard, but the property is sorely in need of an upgrade.

Great staff

Great location

Everything was great

Good value, and location. Something to note: There was a black used piece of underwear in the closet from a prior guest.

It wasn’t too bad, but the AC unit noise in the room and the street racing/car noise from outside was SO loud I couldn’t sleep. The room was cute and pretty clean, but the bathroom could’ve been cleaner. The staff is great.

The Bathroom & around the sign had hair on it but i just cleaned it up.

Gross hotel, they are refusing to refund me 3 nights we did not stay after already being charged the cancellation policy of the first nights stay. Pool was posted to be open, it was closed the week we were staying, which was the entire reason we picked this hotel. They did not tell us about this at check in or prior to check in. They charged my card before checking ing or I never would have checked in. The lobby was in poor condition, the room was damp and smelled like mold, the floor was dirty. We communicated politely with the from desk we would not be staying and contacted expedia for a refund. Days later the manager will not refund the 3 nights we did not stay, going against their cancellation policy of first night's stay. The hotel is NOTHING like the listing photos.

Dirty. Shaving hair on the counter. Spare pillow on the floor

The shampoos

The tv didn’t work which I wasn’t too mad cause of course we had our phones. The bed was not made. I didn’t have the energy to go and complain. I will come back if I have to since it was located in a convenient spot.

Nice location to the college campus.

This hotel was a little worn, but the location and staff’s caring attitude makes up for that. They were welcoming and we could tell they really care about this hotel. Kitchen was well stocked with dishes, condiments and cooking supplies. Free breakfast had lots of choices. the only cons were low water pressure in the bath/shower and TV in living room had no sound.

Very nice staff and right across the street from Texas Tech! Needs some updating, esp the bathroom but other than that, a very good stay

Room started to smell horrible the 2nd day. Even though

Very nice