Staybridge Suites PLANO - LEGACY WEST AREA by IHG, an IHG Hotel

Staff was friendly, requested an extra blanket and had to go to the front desk to get it, apparently they were short staffed, but over all a lovely clean place to stay.

Hotel was perfect! Beds were comfortable. Hotel was clean. Staff was very friendly.

Average hotel, expected more for a Staybridge brand. Close to many food venues and a variety of shopping locations. Had issues with thermostat, wouldn't get cooler than 68 degrees. Breakfast staff looked unhappy. Good water pressure but only option for water temp was HOT or Cold. Nothing in between. Found food and soda stains in the fridge.

It was good. Can there be a card in the room for breakfast times? My phone didn’t work properly the front desk couldn’t hear me when I used it to call the front desk.

Nice rooms, great location

I arrived early to the property and they charged me $50 penalty fee. This was no need for that. I had no where to go and had no choice

Our family enjoyed the stay. The room was nicely kept, the breakfast was very delicious and staff made sure to have everything needed in the dining area. Check in and Check out was very easy and fast. I think the only two complaints I have, and why I didn't score it as excellent, was first because one of the managers from the hotel while watching TV in the dining area, he always had his bare feet up on the coffee table, and it kind of grossed us out because people sit there during breakfast time when all the tables were taken amd set their food there. The second thing was, when we arrived our room only had one face cloth in the restroom, and I asked the female staff at the front desk if we could get two more, and we never received them. But other than that, we enjoyed the hotel, and we would stay again of needed.

The fan on the first floor is very loud from outside, and I can't sleep because of it. And the TV remote does not woring

The staff were all super friendly and helpful. The room could stand to be a little bit cleaner. For example, the kitchen cabinets were glass, and there was greasy stuff splattered all over them and the living room had a big red stain in the carpet. These things are typical of family staying in units and I totally understand, but it could still be a bit cleaner.

The amount charged to my card was higher than what Expedia quoted me to pay at the property. No explanation given by the hotel, & not helpful front desk staff.

The hotel was very accommodating, comfortable and clean. I'll stay here again when in the area. Highly recommend.

Decent clean friendly

Cooking utensils are helpful, breakfast has many options. Free cookies at front desk are nice. The rooms are spacious.

Service was great staff was very polite. The light for the vanity was out and we had to wait a while to get it fixed. Aside from that, everything was good.

This stay was horrible from beginning to end.

Was beautiful, clean and staff was amazing....

After I asked few times that our room would be cleaned and get new towels no one came to clean the room and we had to go down every night to get new towels

Great

3rd time staying here and loved it again. Quiet, clean and close to everything we needed! Checking in was easy and quick.

Hotel looks clean but feels dirty. Had bed bugs bite. Will not stay here again.