Staybridge Suites SYRACUSE (LIVERPOOL) by IHG, an IHG Hotel

Poor customer care. No one was ever at the front desk. The rooms were poorly taken care of. My son scratched his leg with some sort of metal that was under the bed. Paint was chipping off the bathroom vanity. Everything was old here. The refrigerator was like from the 80’s a conference room chair was there to use at the desk in room. There was no ice, no breakfast, restaurant on site was never open. Not a clean hotel at all. I would not recommend. I would not stay at this place again.

Horrible check in delay and awful rep on desk. Insisted on personal info tho prepaid thru hotels.com so unnecessary. No hot breakfast—cold eggs in water and cold sausages and lukewarm coffee. Unfriendly. Complained about job there. NOT WORTH PREMIUM PRICE!!

Robert at the front desk was excellent! We had a bad experience with the hotel next door so let’s just say I was overwhelmed. Robert was very welcoming and changed our mood quickly. Thank you!

Spacious room, , great breakfast, professional and friendly stuff.

Nice staff! Needs a deep clean.

Had a great comfortable stay. Highly recommend this location

None of the washer and dryers worked properly. They left my clothes in a pile of water and just stopped working. Everything was dirty, looked dirty, smelled dirty, crumbs in the microwave. The staff is lazy and does not clean. I asked them to at least come take away the trash, she seemed annoyed by this request. I guess I was supposed to let it pile up for an entire week while I was there. Oh and last but not least my 8 year old son and I could have gotten high off the weed smell in the hallway, and it was there all day everyday for the entire week!

The out door sitting was nice to have along with the basketball court

Clean and large rooms - great price

Very clean and perfect location for an overnight stay to see a show at Empower FCU

It was great

It was very quiet and easy location for the NY thruway. Kitchen very nice.

The hotel is very convenient to the interstate. It was easy to find and to park. The front desk clerk was very friendly and efficient. I asked for an extra blanket and she brought it up to the room very quickly. The room is comfortable and roomy for all five of us. It is a great hotel to relax for the night before we continue our trip.

Room was outdated and not real clean

The staff was wonderful and extremely helpful & patient during a chaotic graduation weekend. The location is convenient to Syracuse University. The hotel itself was dirty, with stained carpets and visible dirt, etc. on floors everywhere. Room was moderately clean, but I wouldn't sit on the furniture!

One night stay at this hotel. The rooms were spacious but had a bit of smell to it. The breakfast was amazing. Will definitely recommend this hotel.

Great property. Staff was awesome. Great breakfast. I would stay there again.

My suite had a complete kitchenette with dishwasher & toaster & 2-burner stovetop. Really marvelous. Comfy bed. Quiet room. Nice breakfast. Great staff!

La recepción no fue fácil y las personas en la atención no entregaron un buen servicio. El personal a la hora del desayuno. Muy amables.

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