Sunrise Inn San Diego

The window was closed so the room smelled like must,mildew,stuffy, woke up congested, no coffee,no vending machine, the guy speaks another language, i cant understand a word his says..its horrible

Good

Stayed for one night but has all the basics someone needs for a simple stay.

1bath towel was all I got. No housekeeping. Front-desk worker opened my door; unannounced and without knocking for no reason!?!? New ownership. Place is falling apart

Worst hotel reservation I’ve ever attempted to book! Staff was totally unaware of our booking and suffered from a very difficult language barrier with no staff speaking English and a lack of a translator. staff was unable to establish if a room was available and once they “found” one, asked us to wait 40 minutes to clean it; which we did. After the wait they gave us a room with only one bed when we needed a room with two. Manager wanted to temporarily place us in that room and then wait another hour to come speak to us for clarification, and again also did not speak English and only knew this by utilizing google translate. When asked how much our total cost would be if we waiting again, staff could not give us an answer. Immediately asked to cancel and they didn’t even question why. Worst customer service ever received and rooms were atrociously dirty. Do not stay here!

The absolute worst hotel I’ve ever stayed at. Dead bugs, dirty towels and bathroom, random blanket and one pillow, and nasty sheets.

no one to check in scam!!

DIRTY, VERY MIS-LEADING INFORMATION. THIS BUILDING NEEDS TO BE CONDENMED IMMEDIATELY!!!!

Absolute worst hotel I’ve been in. Hotels.com should not have a hotel of this quality on their website. BEWARE, very unclean and gross hotel. Mattresses and sheets with stains. Floors dirty. Walls patched up and not painted. It was an absolute horror show. If we didn’t have to get on a boat early in the morning I’d be calling and get us a new place but we didn’t have time. Booked a 2 bed room and they put us in a room with 1 bed and 1 pillow. Finally changed us to a room with 2 beds but still only 1 pillow. We both slept over the covers in fear of bed bugs.

No towels, only a bed, one nightstand and tiny microwave table. No chairs or other tables. No fridge. Room smelled of paint. Window won't open. Phone won't call front desk. Bare bones

This property looks nothing like the pictures provided. It is run down. The rooms are falling apart. Holes in the walls. Mystery substances splattered on the walls. The towels that we had to ask multiple times for were very discolored. They looked dirty. I asked for 1 extra towel, and was given a gray towel with bleach stains all over. The smoke detector had been removed from the room. There was a sign outside the office claiming the motel was “accessible”, but it was not. We were informed that the elevator had been broken for some time. It was very difficult to get someone to the front desk, even though it was during normal business hours. The one positive I have, and I dug deep to think of this, the water pressure in the shower was pretty good. I will never stay here again.

There were bed bugs.

It took about 45mins to check-in Rooms were were dirty, mirrors were filthy, towels looked old and still used, t.v. didn't work, no toilet paper, and bedsheets looked like they didn't clean them throughly...never staying here again...i wasn't the only occupant that complained about the property!!

First off, we checked in into the hotel, and they gave us our two cards. The first room was room, 4011. my partner and I opened the door and opening the door. We saw that the bed looks slept on dirty sheets, dirty floor, dirty restroom with used towels on the floor. We went back downstairs and talked to the front desk. The frentes asked if we wanted the second room or a refund and we wanted to give them a second chance. So we got a second room, which was room 400 and this time they only gave us one key, The bed on the sides were dirty. The floor was dirty. We turned on the water up to shower and the water wasn’t draining. We waited 30 minutes to see if the water would Flash, and it did not. at this point, the room was not Sable. We went back downstairs to the front office and tried to communicate with the front desk, but there was communication issues, language barrier. We tried explaining that the water wasn’t draining the off of third, but we just wanted a refund. We took pictures of the room and the condition. And also video of us speaking to the front desk. And I promise that’s a refund and when I talk to a representative of Expedia. They said that they did not offer no refund, and he tried contacting them via phone, but the call would drop and they didn’t have no email to contact them with. So now it’s a whole bunch of mess that I’m trying to figure out. I just want my refund back.

No early check in and no baggage hold. Arrive at 3pm on the dot. Asked twice for towels, got zero towels even though they said they’d “bring some to my room”. There’s a smell too so brace yourself for that. Every piece of metal has a layer of rust. There was a bag over the carbon monoxide detector. Toilet paper was supplied. 30% left on that thing. I guess I should be thankful for that. Don’t expect soap or shampoo. I had to dry myself with the shower curtain and bed sheets. Ever heard the song Blue Hotel by Chris Isaak?? Yeah this is the place where you avoid if you are in a sub par mental state. This hotel makes you wish you were home. Tv requires you to physically change the hdmi to the proper one everytime. On the bright side there is limited cable tv. I was able to watch a Futurama marathon while sobbing myself to sleep regretting not booking a better hotel.

Dirty halls with socks and qtips. Our whole den was dirty not cleaned before we came

Does not look like the pictures at all. Very out dated and needs to be renovated but at the very least cleaned!!

One of the worst hotels I have ever stayed in. Check in took close to 20 minutes when the reservation was already paid for. The elevator was broken and the reception told us we were on the 2nd floor. Looked for our room, not second floor but 4th. Walked into the room only two pillows that were flatter than pancakes. The air conditioning unit sounded like San Diego airport was in the room with us. Looked in the bathroom, no towels. Not a single one. Top of the toilet seat had two giant black foot prints on top. Went down to get towels and were given two. Both seemed to still be dirty. Was told there were no more pillows or towels available. We heard multiple complaints from other patrons even saw two parties cancel their reservation upon arrival. It’s not that hard to go to target or Walmart to pick up towels and pillows for your guests. The photos on Expedia are not what you should expect. The only upside to this hotel was its location and free parking.

Gross, holes in the walls, weird stains, paper thin walls, gross checkin, high staff, worst place I’ve ever stayed

Room was not ready had to ask for clean sheets had to wait for room to be cleaned did not have another room available