SureStay Hotel by Best Western Clermont Theme Park West

FRANKIE checked me in and was very friendly, helpful, informative and personable. Her genuine professional concern made all the difference

Beautiful private rooms!

The room was very nice and clean.

Wonderful place to stay very clean and staff is wonderful 2nd time going back

This was a great experience me n my wife stayed for 2 days staff was so nice n friendly they truly appreciate the guests we will be staying hrre again on our next trip for sure we have paid triple this n got treated like wecwere just mo ey for there pocket not here they were repainting elevator called us to waitbtill we got back to start n offered full help on check out with bags as we were on 3rd floor

The only bad thing I can think of is the ice machine was too small. They need to ad another ice machine. Other than that, my stay was an excellent experience and the staff is superb!

It had everything we needed, and the Frankie was wonderful.

The only bad thing I can say about this hotel is the only ice machine they have isn't big enough. Other than that, my stay was excellent, the staff was extremely friendly and always went out of their way to make sure everything was good. Can't thank them enough for a great stay.

I picked this place at the last minute due to how close it was to where my daughter is living. Staff were friendly and the room was clean and updated. It's set back from 192 so I didn't experience any highway noise. Breakfast was a standard continental. Enjoyed my stay and would definently recommend.

Comfortable and great for the price

It was ok for an overnight stay. It’s convenient. Loved that it’s pet friendly! It could have used a little bit more cleaning, but it wasn’t that bad.

I really enjoy my stay there very ni e and clean i will be back soon

Price was cheap and property was clean.

Charge $50 for an extra person stating the room is only good for 4 persons sharing 2 queen beds. The 5th person is a 3 year old kid.

Booking my stay via Expedia, I truly was just looking for the cheapest option for a quick trip to see a friend. I did not do much looking into the area or hotel itself at all besides reviews to make sure it wasn't totally gross or anything sketchy. It is located effectively off of a highway behind a little strip mall style building. It is very motel-y. I did not expect that but that is definitely my fault for not looking more deeply into the location. It was not "dirty", but it also did not feel clean. I will say there were certainly no bedbugs, and the toilet and shower were clean. The bathroom shows its age and wear in the walls and fixtures/hardware, the bed was extremely hard so I was slightly sore in the morning but for 2 nights it was no big deal. I considered going to a different hotel for the second night, but the truth of this place is that for the price it was a fine spot if all you need to do is sleep and take a shower. The shower head is very old and reminds me of one you would have had in your first ever cheap apartment, the kind you immediately replace when you move in. Everything was as you would expect for the price, and at the end of the day it was a fine stay. The staff were perfectly pleasant and never bothersome- checkout and in was a breeze. I wouldn't *not* recommend this place if you just need a quick cheap spot to park and sleep for a night or two max, but I personally will choose to spend a little bit more next time for a more comfortable experience.

👍👍👍

Nice staff. Great that it has a pool. Also the pancake machine can be used at breakfast with the wave of yr hand.

Enjoyed my 2 nights, air con wasn’t lacking, convenient location!!

Hate the roaches. Coffee wasn’t to great either. But you get what you pay for

Frankie was so kind thanks