The Herbert Hotel

No window screen making it very unsafe for kids. Uneven flooring, stained dirty bathroom floor and shower floor. There is no parking and no parking validation. Parking is $40 a day at a cheap lot. Check in isn’t at the Herbert hotel and therefore you need to walk to two different places altogether. Not a good experience.

Amazing place

H

Good location

Great location!

I had a great time staying at Herbert Hotel for the Memorial day weekend. The hotel staff are helpful with my request.

I don’t like conjoined roomed

Clean and quiet, had a pleasant stay. You are in the heart of Union Square, so lots of food and shopping.

bathrooms could have been a little cleaner but were fine. wish there were extra towels to put under the room sinks. rooms were very well decorated and furbished. elevator was good

Great location

Great

Funky old place. Small room with poor temp control. Toilet needed a little amateur fixing. Great location, comfortable bed, clean sheets. No manned lobby. The reception/check-in was 1/2 block away. I knew because of the price that this was not going to be a conventional stay. It didn’t disappoint.

Worst hotel ever, no housekeeping, safety deposit box needed batteries I asked for it never got it.

There are no staff at the Herbert. None. You are required to check in at another hotel a block away. That hotel also has limited staff and no concierge. Check in is at 3pm and they have no where for you to check your luggage if you get there early. You are forced to walk around with all your bags until 3. There are no water fountains. No soda machines. No lounges. Literally no services whatsoever at the Herbert. It's just an empty hotel. The hotel room itself is sufficient. But there is no room service or maid service. We were there 4 nights and the room was never serviced. In order to get extra towels we have to walk to the other property a block away and get them ourselves. The hotel sent a text asking about our stay and asking if we needed anything. But it was automated. We responded with a request for towels and water and never heard back. Our room had a bathroom but many rooms have shared bathrooms. Be careful what you book. I guess you get what you pay for and the property is located near he cable cars and plenty of restaurants. But it was the most inconvenient hotel I've ever visited. Ever.

Requested extra towels but they didn’t bring it

Most convenient location, (3-5 minute BART walk) amazing price, clean amenities. I will always try to stay here.

the walls are so thin that I could hear my neighbor's phone notifications, alarms, snoozes etc. there were knocks on the door at 5am, the light came on automatically at 6am, just a lot of disturbance early in the mornings.

My usual stay was pleasant.

The room was cold and an extra blanket should be in the room for those that want to be warmer at night. The tile in the shower should be sprayed with bleach to clean the mold/ mildew. The tv didn't work at all. It needs to be fixed. Otherwise, the place is great for the price which most people can afford.

We were surpised to learn that our unit did not have an ensuite bathroom or shower, but one is available down the hall (hostel style). The room is tidy, and clean however and there are plenty of things to see and do. The check-in was easy, and the staff are friendly and happy to help.