The Umstead Hotel and Spa

Herons was simply unforgettable culinary art.

Always a wonderful stay with great staff!

AMAZING!! I’m a former diplomat and have traveled the world. This hotel is one of a kind and their restaurant, Herons, is insane!

awesome!

Customer Service was top notch.

A beautiful hotel. Good standards. A good restaurant.

Wonderful stay all around! Accommodations, staff restaurants top notch! Spa was awesome . Highly recommend.

Fantastic stay

Most beautiful resort Excellent service

A great hotel, located close to the woods Kept in pristine condition

Luxury!

One of the best NC resorts I’ve ever stayed at. Everything was amazing. Pricey but worth it.

Everything

Perfection in little ol Cary NC!

Excellent property!! Well appointed rooms with great amenities. Booking with Expedia gives the option to pay in cash. This is not so. You must have a credit card to pay; however, an exception was made for me. So FYI have your credit card handy. Other than that everything was superb!

The Umstead was beautiful andnthe customer sercice was excellent. My room wasnt as cool as if like itnro be when I slept, but beyond thay, everything was phenomenal. Jan, in reservations, is an absolute delight and the kindest person. I want to thank her especially for making my first night away from girls special. The spa and the room service was amazing.

Best hotel Ive staying in the USA. Definately a 5-6 establishment. Be sure to splurge on the spa, pool and herons restaruant if you stay here.

Dishonest staff, terrible service, uninviting rooms, a mediocre restaurant, a poorly managed bar, lousy upkeep, and a dull ambiance. We stayed at The Umstead Hotel ($800/night room), and the experience was far below what I expected for that price. The room was small and uncomfortable, and the balcony was no better—cramped and not conducive to relaxation. The service was abysmal. We had to wait an excessive amount of time just to get someone to take our order, and when they finally did, they refused to bring us coffee at certain tables. We waited forever for our food, which was frustrating and unacceptable. The restaurant was a letdown. The food okay, nothing special considering the high prices, but the desserts were terrible. Only the sundae was edible; any other dessert we tried tasted sour and bad. We ended up leaving most of them uneaten. The gallery was in terrible condition—dusty, dirty, with large cobwebs and bugs everywhere. It was unsettling, far from the clean, luxurious environment you'd expect. The bar experience was equally disappointing. We sat in the gallery of the bar and were completely unattended for over 90 min. When we finally decided to go inside to get a beer, they refused to serve us because they were closing. This was incredibly frustrating and not what you'd expect from a so-called luxury hotel. To add, I accidentally left a $40 charger in the room; after calling several times it was clear it was stolen and they don't keep track of their staff.

This was the best experience I have ever had at a hotel. The staff was top notch and their attention to service was incredible.

We always love our stays here and it was the perfect place to stay on the first night of our honeymoon. The staff were so kind in congratulating us and made our stay extra special!