Tru by Hilton San Antonio North

Property seemed old

Room was dirty and never got notified that they did not have breakfast available

The hotel was nice and clean. I really wish someone would have called us beforehand to let us know the elevator was broken. We carried all of our stuff up to the second floor with 2 kiddos in tow. There was no hand soap in the bathroom and no swimming pool to my knowledge. Just something to keep in mind when entertaining kiddos. Overall a decent stay for the price we paid.

It’s a new build there is construction everywhere, the elevator didn’t work but the staff was nice. Couldn’t sleep because someone or something was stomping or keeping up noise allllllllll night long.

I was disappointed with our overall stay. We stayed 6 days Wednesday through Tuesday and they let you know cleaning services are every 2 days which I’m alright with but we only got service on Friday. I asked Sunday night when we got back to our room why it wasn’t cleaned and I was told I had to ask for it, which I told her that wasn’t the case for Friday. Not helpful! So I had to get more towels. Monday I had to ask for toilet paper and Kleenex. And our trash was piling up. Staying 6 days and only 1 day of service was not acceptable. On our second morning I went to the breakfast at 8:30 and nothing was left. I took the last hard boiled egg and last bagel. I felt sorry for the guy behind me he only had options of cold cereal and toast. I know it was over at 9 but that’s ridiculous not to have anything out at 8:30. A other guest had a dog which is ok but they didn’t clean up after it. There is a grass area by the side exit door and they left the dogs waste in the grass which my husband stepped in. Not ok. And their room was near ours and every time they opened the door it would squick very load. Also the room only has 1 chair. So either my husband sat in the chair and I had to sit on the bed or he sat on the bed and I sat in the chair. Not comfortable for more than 1 person. I see why in most of the comment people only stay for 1 or 2 day. 6 is way to long for this hotel.

Clean but cheap feeling . Furniture was like it was temporary Promised breakfast non existent ‘guy didn’t show up, (shrug) When asked where ice? 2nd and 4th floor? Turned out one right around the. Corner !

Great stay, great hotel at a great location with amazing views

Very nice and quiet place

Good

The hotel and room were clean. The staff was great. All in all a really good stay.

It was a good experience overall. Although, I would improve the food section, there was flies on the food area. The coffee was cold in the afternoon. The staff in the afternoon was in constant conversation that went for a long time while at work.

Clean room. Attentive and friendly staff. Quick walk to Panera bread, chipotle and burger

It was easy check in fast. But the minute you walk in there was crumbs on floor underthe bed i could see them standing from the frige crumbs on the chairs and hand prints by the tv wall as a person you think if they didnt bother to clean that why would they clean the rest right .

Clean, quiet,quick and easy check-in and friendly staff. Great breakfast area

Nice people! Great breakfast.

Na

The hotel was nice but our room was not cleaned. I felt like housekeeping had missed this room. Our sheets were dirty !

The whole stay was exceptional

A very clean hotel, simple but nice! Front desk employees are very friendly. Very good quality breakfast amazingly handled by one person on the floor. And she has lovely smile on her face the whole morning!👍👍

We like to stay at Tru. This is a minimalistic hotel but it will be nice to have two chairs in the room.