W Los Angeles - West Beverly Hills

Really great hotel and prime location if you’re visiting UCLA, or want to be slightly outside Beverly Hills. Rooms are spacious and clean, and the vibe around the pool area is great. The food options at the hotel are okay, and the room’s ventilation dried the air slightly. Outside of that, it’s a solid option, with plenty to do around.

Disappointing stay for what you pay. I called ahead to book an extra bed/cot because we were 3 people staying in the suite. When we arrived, there was no extra bed. We decided to share beds instead. I received a charge per night for the bed that never arrived. They remembered to charge me for the service, but they did not remember to actually provide the service. I did not realize until I got home because the invoice they emailed me the morning of checkout said zero charges so I used the express checkout. When I arrived home, I saw I had a charge on my card and a new invoice. The room was cold. We tried to change the thermostat and it didn’t make the suite any warmer. There were 2 robes and 2 water bottles for 3 in the room (yes, we indicated there would be 3 guests when we booked) and only 1 of the 2 beds had a duvet. Service in the lounge was so slow we went to the poolside restaurant to get some food. The server told us they didn’t have a busser and they were slammed and that we could get food in the lounge. She said “I won’t hate you if you sit here”. So back to the lounge we went. We waited quite a while for service and when the bartender came to drop off menus she asked if we were ready to order. You just dropped off the menus so how would we know what we want yet? The staff fixed the charges and brought up the extra blanket and robe we needed after I called, but I would expect these things to be taken care of for the price and reputation of this hotel chain.

Avery

Excellent location

The customer service was the best!! Richard was so kind and made us feel so welcomed when we checked in after a very long travel day (4.5 hour flight delay). Room was so nice and clean. Work out room was awesome! Highly recommend and will definitely stay next time we’re in LA. Thank you to the staff at the W!!

The hotel was fantastic. The staff was so kind and always willing to help or offer assistance. We use the valet parking 1 day and would recommend that if you're renting a car. The pool area was beautiful and clean. Every day our room was cleaned, bed made, etc. I used the gym two days and it was spotless! Overall, a great stay!

Excellent property and staff

Amazing stay . One of the best in recent times . Wonderful service right from reception to valet to house keeping . Great location and quiet and peaceful . Easier access and after my recent miserable Hilton experience this one was a blessing . Thank u the whole team at W

Honestly once again treated like royalty we stayed in the big suite before going to get married the staff was so lovely and super excited for us they sent us a beautiful bottle of champagne to celebrate along with a hand written note. It’s the little things! The room was pristine cleaning was impeccable and STK is delicious. I recommend this hotel it is close to everything and very safe nice neighborhood. Thank you W for another wonderful stay.

Very Retro

two days at the end of 3 weeks in the USA Staff very friendly and attentive Housekeeping could improve but overall excellent

The bathroom was small. The wall had wallpaper that is chipping off. They should fix before it gets a lot worse

I stay at this property quite often and it’s a great property.

Walkable

Excellent service

Good hotel - clean

My stay at the W Los Angeles Beverly Hills was remarkable. From the nice staff and clean hotel to the awesome restaurant and pool area, I would give this hotel a 10/10. It is also in a walkable area with many restaurants and grocery stores. Very nice cozy and safe area. Moving forward I’ll be staying at this hotel when come to LA.

Close to westwood and UCLA

I recently stayed at the W hotel while my soon to be wife had her bridal shower party at STK. We were treated with the greatest hospitality by the manager Darren and his excellent staff. Darren recommended the braised short rib plate, and it was absolutely fantastic. My experience was beyond a 5 star review.

Overall was good