W New York - Times Square

It was great thank you!

We love that it’s so convenient to walk to to all of the touristy places we love to go to. The rooms are a nice size and the elevators are really fast!

Very close to time square. Great location

Loved this property. Staff were very friendly. It’s very close to broadway theaters and stores. Will return.

Nice hotel. A few things to note: there is a $20/day "destination fee" or something like that. They say you can break even if spend $20 on drinks at the bar. Sounds great until you get to the bar and one drink is over $20! I paid extra on Expedia for "continental breakfast." This did not come through on the hotel's side so I had to find in Expedia where I had paid for that and then they gave me vouchers for breakfast. Also there is no continental breakfast in the hotel. The vouchers were for the mexican resturant next door on ground level. Another inconvenience was there was no code from Expedia that allowed me to pull up my reservation in the Marriott Bonvoy app. After calling both Expedia and Marriott they both blamed each other for not being able to supply the booking confirmation number that is needed to find your reservation in the app.

The service was great

The hotel itself was clean and in a perfect location—right in the heart of Times Square, which was great for walking around. The rooms were surprisingly spacious, especially for NYC standards, and worked well for our family (two adults, 2 small kids, and a teenager). The bar/lounge staff were friendly, and the DJ played good music, creating a nice atmosphere in the evenings. BUT—be warned if you’re driving in.** Valet parking is a steep $95/day, and if you try to use the hotel’s partnered garage (which is NOT close by), be prepared for chaos. They lost our truck for 45 minutes, and it was a stressful, long walk—hauling luggage through Times Square with kids is not fun. Online, the garage is advertised at $50/day, but they don’t tell you there’s *no in-and-out access*, so you’re basically stuck leaving your car there. When we picked it up, the actual charge was $97.50. When I mentioned the $50/day rate the hotel had told me, the attendant replied, “That’s not what it costs, but I’ll give you a discount” and then demanded a tip *after* they misplaced our truck! We were charged $16 for peanut M&M’s from the in-room snack box, which we never ate, and wouldn’t have anyway since our kids have a peanut allergy. There's a $40/night which gives you a $20/night bar credit...but only if you use it at the bar. Even with that credit, up paying an extra $115 in unexplained charges. Overall, we had two rooms and spent just under $1,800 for a short stay—not including food, tours, etc.

It’s an amazing place to stay!

Overall a good property.

Instead of spending a ton of money are water features maybe invest in some good beds! Worst sleep ever!!!

The bed and the sheets were super comfortable. The hotel is right off of Time Square so there are a ton of food options in the area. It can a little loud at night but thats to be expected its Time Square New York city.

Right next to everything we wanted to do. Nice and clean. Staff very welcoming as well.

Quiet, clean, comfortable rooms. Location was perfect. They do offer a $120 valet parking service but be prepared to wait up to 45 minutes to have them retrieve the vehicle due to traffic congestion.

Great location! Spacious and nice for families.

I liked that the property is in the middle of time square. The unique thing about this property is that the front lobby is on the 7th floor. What I didnt like about the W was the room fridge full of expensive beverages and we had to sit them out to make room for our left overs.

Great location, especially if you have kids walking everywhere!

My room was nice and clean. The staff were very friendly and helpful when I needed them. I would stay here again.

Lovely property, great service, very clean.

Everything we needed was right there

Some of the staff were amazing! Others were rude. Adrian and Sally were spectacular! They were the kindest and most understanding. They are the only reason we continued to stay there and not leave. Lanette was terrible. The first night, our room smelled like a dirty gym. We were moved to a room with no view. The next day, we got a better room. Our additional night stay reservation was lost, so we have to pay double.