WoodSpring Suites Elgin - Chicago

Smells like a skunk on fire. Beds are from a prison. This is not your ordinary hotel. This is a refuge for those in desperate need for a place to stay. If that’s where you are in life then proceed. If you have options, make this your last. Staff was very nice and helpful as they could be but don’t expect turndown service or towels. You will need a car. Office closes at 11~ish…sometimes. Bring candles, incense or some type of spray. Enjoy your stay.

Checking in was relatively easy, staff were nice, room was mostly clean, and overall decently dog friendly. However concrete would have been more comfortable than the bed in our room. Guests outside smoking within 2 ft of the door meant that you had to walk through a cloud to get inside, on top of just how loud everyone was there. We averaged 4 hours of sleep at night regardless of how long we laid in bed. It wasn’t restful and we won’t be returning

By far the worst, filthiest, stay I have ever had. Staff is unapologetically unaccountable when housekeeping services are repeatedly requested.

It is roach infested. After seeing the third one in my room, I packed up and left. I took pictures of all three bugs. Absolutely disgusting. I will never go back.

People complaining about me walking and my footsteps 🙄 … star hitting on the walls…

There were roaches everywhere. Could barely sleep.

The stay went great, except the big issue that there were two very bad pillows for two people, and the front desk says that they had no extra pillows - there's a pillow shortage, somehow, and they haven't had extra pillows for months. So my sleep was terrible, and ruined the stay.

Bedroom door have like 8 hols , floor it's dirty , walls nesty everything its bad .

It was dirty !!! Beds uncomfortable and front desk was horrible and closed

Ratty towels, windowshades partly missing (ground floor room) had to hang a bedsheet over the window, bedding had a bad odor, no drinking cups provided. This was basically just like a gross Motel 6, but more expensive. Never again...

Nice place to stay

We got there at 10.00 & lobby was close We have to wait for half to check inn

Staff and maintenance

I can’t believe there were no ice machines

Great clean property. Convenient location for shopping and dinning.

Clean, pleasant aroma, staff goes above and beyond

It smells really bad.

Good

This stay was beyond horrible. Stayed one night. Couldn’t find any parking due to no one plowing parking spots in the lot. I ended up parking on a pile of snow. It probably wasn't even a parking spot. Only one person at service desk to check people in and answer phone calls. I waited over an entire hour (yes, over an hour) to even check in, which was prepaid. The receptionist didn’t know online prepaid procedures, and I was almost double charged. She ended up called manager and got things straighten out, however, 4 people still waiting behind me at this time. The hallways smelled horrible. Once you got into the room, the smell was better. Cleanliness was okay, average. Heat worked, thank goodness! Beds were rocks. Pillows pathetic. Toilet was broken. I had to look into tank to fix flushing issue. The TV did not work at all. Displayed a “no signal”. TV remote in room wasn’t even for the TV. Decided to just go to bed, however, all you could hear was a zoo above my room that lasted until midnight. No one had any respect. At 4:30am to 5:45am, fire alarm goes off. No one’s particular fault for this, but it definitely added into the hatred for this place. I will never go back.

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