WoodSpring Suites Sulphur - Lake Charles

the room was good the water didn’t get hot u til u let it run for ten minutes

I reserved a king size room and I was told upon arrival that there was issues with the website there are no King sizes available which I did pay for they gave me a queen which is fine but the blinds were messed up the floor was filthy while I was walking around barefoot in my feet turn black I will not be going back there

They need more washer’s only 2 working

Dear Hotel.com, I am writing to express my disappointment regarding several aspects of my husband's recent two-week stay at your hotel. While some aspects of the stay were satisfactory, significant issues arose concerning internet connectivity, housekeeping services, and laundry facilities. The limited Wi-Fi access, restricted to only two devices with unreliable connectivity, proved highly problematic. In today's world, reliable internet access is essential for both personal and professional needs, and the inadequacy of your service in this regard was a major inconvenience. Furthermore, the lack of housekeeping services throughout his stay was unacceptable. We understand that schedules can be busy, but the complete absence of room cleaning for the entire two-week period is simply not meeting the expected standards of a hotel. Finally, the malfunctioning laundry facilities caused considerable disruption. With only one of six washing machines operational, guests requiring laundry services, particularly those working long hours like my husband, were forced to seek external alternatives, adding unnecessary stress and expense to their stay. This is especially concerning given the expectation that a hotel of your caliber would provide functioning amenities. We believe these issues significantly detract from the overall guest experience and warrant your immediate attention. We trust you will investigate these matters and take appropriate steps to prevent similar problems.

Just too noisy there on I10

quiet peaceful stay

May stay was good but the manager was no so caring and very rude

It was ok not as nice as the first time we stayed 2 years ago definitely needs to be cleaned and kept up better. We had no blanket on the bed just a sheet and because it was Thanksgiving no one to even ask for one so we bought one, but no one is ever there any way you always have to call if you need something. but its cheap and the bugs were dead so can't complain I guess

Basic. Roaches.

Dirty toilet, dirty carpet, nasty dirty shower head and shower. Smelled like smoke. The cable tv was a plus.

Check the shower head in the shower not working well

I'm presently still here at the time I'm really enjoying my stay here very nice and quiet place to live while I'm here I have no regrets

First off, when we arrived the young lady behind the desk seemed upset. She didn’t great us or even smile once. The hotel smelled moldy. The room was nice. But the bathroom had hair in the sink and shower. The water in the shower would not get hot. We had to run it for ten minutes just to get warm water. We could hear people talking from both rooms next to us. Between that and a fib barking all night, it was hard to sleep. All in all, I would say to avoid this place at all cost. It’s cheap for a reason. The hair in the sink and shower did it for me. That shows the rooms are not being cleaned. The sheets were gray. We went to the store and got clean linens.

Nice and clean everyone nice and friendly

overall nice stay . extremely great price . full kitchenette which suited us , we dont eat out a lot. will definitely stay here on all our trips to louisiana for sure

The room smelled extremely bad like sewer and the staff was not accommodating to switch rooms. I will not be staying here again.

It has went down tremendously in the past year. I was there last year around this same time and it was so clean and comfortable, friendly staff and now it has none of that when you enter the front doors they’re so dirty you wouldn’t want to touch them there’s a smell of ammonia and urine Throughout the whole hotel I don’t use hotel towels, but there’s rest stained. The bed covers were stained. The walls were stained with something that looked like semen. It was just ridiculous. The girl working in the front desk said they were on the new management which was independently owned so if the owner gets this, you need to look into cleaning up thenroom service was only once every two weeks. It’s an all male staff who doesn’t take out trash or take your dirty linens. You have to do that on yourself.

Staff

Facility was cleaned. Few minor repairs needed in the halls. Customer service was great and easy to get help even late at night.

The property is ok, the rooms are ok, the rooms smells like onions and steak which is horrible to me (room 221). The a/c works really good, we didn't have a blanket so I was struggling a little, the room is pretty basic. No breakfast. I think we paid too much for it, we travel a lot and this is not a place i want to come back. The night staff was super nice. The hotel could do better.