Asmald Palace

Great hotel close to the monuments. Very nice staff

The structure aims to a high target but the service is not at all adequate. Room and cleanliness ok. Fast dinner near the pool which was a nice setting, service very slow and food we chose just sufficient. Breakfast on the opposite was excellent. The surprise came when after paying cash locally we found the same amount of money taken from our credit card. I phoned them and they told it was a hotels.com issue and that It happened every time and that I should have solved it on my own. I wrote hotels.com and they replied they would have solved it but I should have presented a receipt of the payment, never issued by the hotel. I called back many times but never be able to speak with someone of supportive at the hotel. I wrote them emails but their address was not reachable by my device, every email came back. I got in touch again with hotels.com and this time I found a very cooperative guy and in half an hour chat he was able to contact the hotel and asked a proof of payment and we were refunded. Too much time of my holiday wasted to solve what should have been an easy task. We found the personnel of the hotel not client oriented which is something you do not expect above all in these kind of structures which for the local standards are in a high price “level”. If it is true that every time the same issue happens with hotels.com and other booking systems (this is what they told us), why not to solve it w/o causing unnecessary discomfort to the clients?

The hotel manager Malik is a great guy. He arranged car service for our side trips and border crossing to Tajikistan from Kokand. We had prepaid problem with the Hotel.com when we checked in the hotel. Malik help us called the hotel.com to solve the problem. Asmald Palace Hotel ONLY accepts payment directly from guests at this time. Please only make reservation and don’t prepaid for this hotel.

Auch bei längerem Nachdenken fällt mir nichts ein, was ich negativ anmerken könnte. Alle Aspekte stimmen. Bei 60 $ pro Nacht hatte ich dies allerdings auch erwartet. Positiv war ich von dem Hotel Restaurant überrascht. Preis und Leistung ist hervorragend. Man muss nicht dringend außerhalb ein Restaurant suchen. Die Außenanlagen mit Garten und Pool sind in den Sommermonaten exzellent. Hinweis: es gibt kein Alkohol, auch kein Bier. Wenn man allerdings zum Dinner eine Flasche Bier mitbringt, kann man sie auch am Tisch austrinken. Bier kann man kaufen gegenüber Cafe Orda an der Hauptstrasse. 8-10 min zu laufen.

清潔でスタッフも親切に対応してくれた。コスパはかなり良かったと思う。