Cozrum Homes - Summer's House

The room was terrible. I chose the most expensive room, but it was very dirty. The bathroom fixtures were rusty, the toilet was filthy. The kitchen sink faucet wasn't working. The electrical outlets were burnt out, with one plug missing. There were two pairs of slippers, but only three, one was missing. The table and chair legs were covered with tape, which was very unhygienic. The room smelled musty. In short, it was awful beyond words.

The room was dusty and dirty, the bathroom was really filthy, the sink was still stained, and the toilet bowl still had urine on it that hadn't been cleaned 🙁. There wasn't a single bottle of water in the room, it just felt dirty.

The room was clean and nice. It had a hairdryer, kitchenware, etc.

Everything is pretty good for this price range.

Dirty, unhygienic, blood-stained towel

Lack of amenities, unclean rooms.

They're not allowing check-in yet, and the children are crying while waiting.

In this branch, the hygiene problem is really bad, not worth the money spent, the model is very good, but hope it can be fixed soon

Better than other branches (Phan Xich Long). Feeling good this time. Hope I can reach comfort next time staying here.

Quiet space, many amenities such as kitchen

everything is ok, will come back here more often, price is ok, clean and convenient

The hotel is also ok, convenient, comfortable and pleasant

The bathroom does not provide toothpaste and toothbrushes.

Very bad. Super dirty. Old stuff. Moldy. Like 2-3 years without cleaning. Bed is itchy and uncomfortable. Not worth the price. Like a scam. No place to post actual photos, I'll post them for everyone to see.

Very bad experience: - The bedding was very dirty and filthy even though it had been changed. - The space was moldy. - The water was very weak. - The online support staff was enthusiastic, but the on-site staff who came to ask for the key had a very bad attitude towards the guests. - When it was time to check out at exactly 12 o'clock, the staff knocked on the door and urged the guests to check out very loudly. - After staying for 5 days, they said they wanted to change to a bigger and cleaner room, but they said it was full, while I was the only one in the house. I don't want to post all the pictures because it's disgusting. - The automatic online model is very good, but because of this offline service style, it's also zero. => In short, it was a very bad experience, I will NEVER come back.

Friendly staff, very enthusiastic support. Great place to stay. Great experience.

Booked a room for 3 days but asked to clean the room and was charged 120k separately. First time staying at a hotel and being charged for cleaning

A truly horrible experience in life. From the room to the service staff. The attitude of yelling at the guests, the bed sheets were moldy, the room smelled of mold, the air conditioner was like there was no air conditioner, dirty. Even though I sympathized with Homes to handle the problem, they told the guests to wait according to the procedure (Homes' fault, waiting for Homes to resolve the problem meant they were about to check out (I stayed for 2 days)). No response, no notification to the guests, waiting for the guests to ask and get angry before answering. The worst horror I have ever experienced when sleeping on a dirty bed in a room with a foul smell.

Clean, fully equipped, good price, soundproofing is not good.

The room is clean but the shower water is not hot.